Hi,
I have been using Auctiva for awhile now and all of a sudden, I receive an invoice for $14.00.
Can anyone tell me why? Is this something new or what?
Concern Auctiva Fan!
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Check other threads you are not the only one 
Hi, I also have received an Invoice os $5.50
for my FREE Acount...turns out they claim I
used insurance on 4 of my Auctions back in
mid 2006...yes mid 2006..
Some on has way to much time on their hand, maybe that person could spend the time better
looking for ways to improve the Website? Just
an ideal..
Later, Sarcole
for my FREE Acount...turns out they claim I
used insurance on 4 of my Auctions back in
mid 2006...yes mid 2006..
Some on has way to much time on their hand, maybe that person could spend the time better
looking for ways to improve the Website? Just
an ideal..
Later, Sarcole
Maybe I should use spell check before I post..lol..sarcole
Come on, somebody has to make my mis-typings look better, I don't seem to be able to
Donna,
Since no one can ever decipher Choo's typing...
I would suggest filing a support request using the help button at the top of the page.
Since no one can ever decipher Choo's typing...
I would suggest filing a support request using the help button at the top of the page.
oooohh ! who got off the park bench the wrong side this morningquote:Since no one can ever decipher Choo's typing...
OK, here is what I found out from putting in a Support Request....
"Our listing services are free of charge, however, the invoice you received pertains to Auctiva Shipping Insurance policies that were generated with respect to your account. If you were unaware of your participation in our shipping insurance program and therefore do not need these policies, you can receive a credit for the charges you have accrued up to this point.
Please log-in to your Auctiva account and, if you have never made a payment to your Auctiva Shipping Insurance account and you owe more than $5.00, you will be presented with a page describing these charges containing a couple options. If you would like to continue using Auctiva Shipping Insurance, you can make a payment from that page. On the other hand, if are not using Auctiva Shipping Insurance and would like these charges to be refunded to, just click the "Deactivate Auctiva Shipping Insurance" button on that page.
So there you have it! Thanks for your help everyone and choochooguy's suggestion to fill out a support request.
D
"Our listing services are free of charge, however, the invoice you received pertains to Auctiva Shipping Insurance policies that were generated with respect to your account. If you were unaware of your participation in our shipping insurance program and therefore do not need these policies, you can receive a credit for the charges you have accrued up to this point.
Please log-in to your Auctiva account and, if you have never made a payment to your Auctiva Shipping Insurance account and you owe more than $5.00, you will be presented with a page describing these charges containing a couple options. If you would like to continue using Auctiva Shipping Insurance, you can make a payment from that page. On the other hand, if are not using Auctiva Shipping Insurance and would like these charges to be refunded to, just click the "Deactivate Auctiva Shipping Insurance" button on that page.
So there you have it! Thanks for your help everyone and choochooguy's suggestion to fill out a support request.
D
Hi,
I am getting bills from auctivia $5.60 for a FREE service. I can't get any information how to reach them. I have written them over a 1/2 dozen letters and they NEVER reply. Why am I being billed first? Second what is up when I get a sold item it says my customer paid for insurance? I buy the insurance at the P.O. I would appreciate some feedback. How can a company run with NO customer service?
freckle102
I am getting bills from auctivia $5.60 for a FREE service. I can't get any information how to reach them. I have written them over a 1/2 dozen letters and they NEVER reply. Why am I being billed first? Second what is up when I get a sold item it says my customer paid for insurance? I buy the insurance at the P.O. I would appreciate some feedback. How can a company run with NO customer service?
freckle102