Just a moment ago I received 2 emails from eBay. Some of my customers that were affected by this eBay blunder had written to me asking.... "if I had done something illegal or unethical". Most customers haven't even writtem me back after I explained the situaltion to them adn told them I could put the item back up as a 'Buy it Now' at the same costs as they had won originally. I felt like I had the Royal boot put you know where. All in All this has been an ordeal I'm glad it's over but, it did cost me. I will not post the other email from eBay, it just shows the dozens of canceled auctions and a statement saying they (eBay) has already sent emails to ALL the customers involved ssying.... that they eBay made a mistake in canceling my listing! Great, huh!!!
Date: Thu, 24 Apr 2008 11:50:30 -0700
To: flowers_by_genevieve@yahoo.com
Subject: EN62821 LP Response to your email concerning eBay's listing policies. (KMM289181485V62736L0KM)
From: "eBay Customer Support" <rswebhelp@ebay.com> Add Mobile Alert
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Dear flowersbygenevieve,
Thank you for writing eBay in regard to your ended listings and your
invoices.
In regards to your invoice issue I have forwarded your email to the
appropriate department and you should hear from them shortly.
We reviewed your listings and have determined that the listings were
removed in error. We apologize for any inconvenience this may have
caused.
All fees associated with the listings were credited to your account
when
it was removed. I have removed the violation from your account and
restored the listing.
You are welcome to relist this item. To do so, please follow these
steps:
1. Click "My eBay" at the top of most eBay pages. You may need to sign
in.
2. Click the "Unsold" link in the column on the left, under the "All
Selling" heading.
3. Choose "Relist" in the drop-down menu to the right of the item.
If you need further assistance, please don't hesitate to reply to this
email and let us know.
Sincerely,
Nikola
eBay Customer Support
Original Post