Updating Shipping Profiles for Handling Time

theawkwardmelonMember

eBay has recently introduced this requirement for "Domestic Handling Time" so I have to change hundreds of auctions to include it.

I use an Auctiva shipping profile on many of my auctions, so I had hoped that if I altered the profile that it would fix all the auctions.

But it doesn't seem to. I saved the change to the profile, but it doesn't show up as changed in any of my saved listings, but if I open one of them and re-load that shipping profile, only THEN does it include the new information.

I do not want to do this hundreds of times, is there any way to update all the saved auctions at once to include the new handling time requirement?

Thanks alot!

6/17/0910:06 AM

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auctivajdAuctiva support

You can apply a Shipping Profile to one or more listings using the Find & Replace option on the Saved Listing page. Help information can be found here: http://www.auctiva.com/free-au.../help.aspx#bulk-edit

Once you select the saved listings you wish to update and are on the Find & Replace page, choose "All Shipping Fields" from the "Field" dropdown list. You can then select a shipping profile to be applied.

If you need additional assistance with this process please let our customer support staff know. Thank you.

6/17/0911:01 AM

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theawkwardmelonMember

That was some fine service JD! Thank you very much.

6/17/0912:49 PM

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eastwoodsMember

Help! I just tried to list 3 items & eBay refuses to list because I don't have handling & returns listed. I do this in the auction description though; but evidently this isn't where it needs to be. Where do I find the handling & returns in auctiva poster in order to get this straightened out--and quickly! I need to get my items listed within the next hour.

I use class auction poster & don't have a saved listings option, just recent listings. Also, I don't have a find & replace. How do I deal with the new eBay policies on handling & returns?

6/17/097:45 PM

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seminoledqMember

I am going to try what JD said as I have about 300 listing trying to go up right now but this error is causing them to be rejected. What really bothers me is when I scheduled them last night they passed the error check and showed no signs of being rejected. Then I log in this morning to nothing but red alerts.

There has to be a way to fix that so we know everything has indeed been checkd at the time of scheduling.

6/18/0911:30 AM

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sscrabbleMember

I had the same problem - the warning did not appear half an hour before scheduling - the first thing you know about it is when your items do not post - you can do a bulk update , but your items have all missed their post , AND you have to go thru the hassle of rescheduling them all - I think its the third or fourth time in twelve months that has happened- AUCTIVA NEED TO SET THE SYSTEM UP SO YOU ARE ADVISED OR WARNED IF YOUR ITEMS WILL NOT POST BECAUSE THEY DO NOT MEET A LISTING REQUIREMENT - expecting us to repair it after the damage has been done is not good enough ( or it might be when its free, but NOT when we start paying for it )

6/18/0912:40 PM

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pasbenMember

When re-listing an unsold item, how can the listing be edited to include the handling time? Will using find & replace update this information for an item to be re-listed?

6/18/093:41 PM

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shaybMember

Same problem here Pashen. I have listings that didn't sell the first time on eBay that I want to relist. I scheduled them thru Auctiva and they were rejected as having no time frame for delivery.

I took the advice above (thank you, by the way)and did a find and replace in my saved auctions. Then, tried to schedule a relist again. Of course, they were still wrong! Fixing them in saved listings only works if you haven't already listed them once. Got that now, but, can't find a way to edit this in closed listings thru Auctiva.

Am I going to have to go to eBay and somehow try to do it there? If so, how?

Thanks for any help!

6/19/096:35 AM

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shaybMember

OK. Latest glich about this problem. I went to eBay to try to edit my unsold but want to relist auctions - even if I had to do it one at a time.

I click on the first one and eBay tells me I need to edit it. Fine. I scroll down and edit shipping time. When I go to save it tells me I can't relist it because I have specified in my listing that I take money orders! Of course, I haven't! I look at it again - don't see any problem - and try again. Same result.

So, now I can't fix my closed listings in Auctiva and I can't fix my closed listings in eBay! Does anybody have a solution to this before I lose my mind??

6/19/097:07 AM

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