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Hello everyone,
New to the board and to Auctiva, and have the first of what is sure to be several questions.

I have uploaded photos from a disk, but when I view them in the folder after upload, they look like negatives of photos.

Is it because the file size is too large, format wrong, or something else?

Many thanks
Original Post
Hi Paul,

Thanks for contributing to our forum. The coloring of your images should not change when they are uploaded from a disk or a folder on your computer so I am not quite sure what may have caused this to happen with the uploads you have referred to here.

I suppose it is possible that the behavior could be a result of a conflict between something specific to your image files and our software but I do not know of any such conflicts that I would expect to cause this particular problem.

In any event, if you are still experiencing this problem, please contact our customer support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option. We will need a couple of the original image files for testing so be sure to ask for an email address you can send those files to in your case.


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