Uploding Images to Active Listing

Hi Piscine,

When the "Add Images" button on the active listings page is used, the images should appear in the specified auction momentarily. When you attempted to add images in this manner, did you receive a "Listing will momentarily have the selected image(s) added" confirmation message?

In any event, for further assistance with this matter, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

No, I didn't. I tried adding them again after deleting my cookies and history as I read it might help, but the same result - and I realized I was getting a "Done but with Errors" alert at the bottom of the window.

Hi Piscine,

Since you aren't receiving the "Listing will momentarily have the selected image(s) added" confirmation message, I suspect you may be skipping a step.

Once you have uploaded the desired images using the "Add Images" pop-up window, you should receive a message confirming that the image has been uploade. After that, to add the image to the listing, you must click the "Back to Image Selector" link and you will be directed to a page containing your Auctiva image archive. Locate and check the newly uploaded images on that page, and then click the "Add" button. You should then receive the "Listing will momentarily have the selected image(s) added" confirmation message and the images will be appended to the listing shortly thereafter.

If a technical problem is responsible for preventing this functionality from working properly on your end, one of our support representatives will address that through your open support case. Good luck!

-Mike

Ah...somehow I completely missed the "Back to Image Selector." I feel a fool, but all is well now. Thank you so much, Mike D.,I can close the support case and resources can be allocated to people who actually know what they are doing...