Hi kellyh880,
I'm afraid I'm unable to understand the nature of the problem you are experiencing based on your description. If you are still in need of assistance with this, I recommend contacting our customer support team using the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspxIf you decide to go this route, it would definitely help if you are able to provide us an example of where this behavior can be seen within your account.
-Mike