Hi idlanor,
Thanks for letting us know about this. We have been experiencing some problems with updating this information over the past week or two but we've been able to get them resolved for the most part. There are some people that are still reporting problems with this and we're having to fix those accounts on a case by case basis.
If you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx-Mike