What happened to all of my Product Descriptions?

I thought it was just me. Hope that fix that bug in a hurry.

Hi Community,

It sounds like you are both being impacted by the issue I posted about on the following thread of our community forum yesterday: https://community.auctiva.com/e...=915103664#915103664

Our engineering team is aware of the issue and is working to get it resolved as soon as possible and, while I'm not quite sure when it will be resolved at this time, I will be posting further updates on the issue to that thread as additional information becomes available.

On a more positive note, there is a simple work around you should be able to do that will allow you to see your descriptions within the editor as you could before our site update yesterday morning. In order to be able to see them again, you should just need to make the following change to your account preferences:

1) Mouse over the "My Account" tab and select the "Acct Preferences" option under "Settings"
2) Select "Design Editor" from the drop down menu next to "Default Editor on One-page Lister" in the "Listing Management" section
3) Click the "Update Account Preferences" button below

Once you have done so, you should be able to see your descriptions within the editor again. If that does not work, it would indicate you are being impacted by something else, in which case I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx#

-Mike

I, too, have had descriptions go to the ethers. They show up in Auctiva and then are gone on ebay. Yes, it has an affect on my sales and questions from potential buyers.
I think it is only when I copy part of a description from another source. No, I am not plagerizing. So, I have to retype everything with no formatting and then reformat.
Yet another bug I don't like.
C

I think it's an ebaY glitch. I tried viewing an auction of interest and there was no description. I hit the back button then to the auction again to see if it was a fellow Auctivite. The second try showed complete description, non-Auctivite.