I uploaded 100 listings on thursday using turbo lister. The gallery didn't show on any of them. It is turned on in my auctiva account options and my token is still valid.
Anyone have any idea what happened?
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Are you actually signed up for one of the plans even if it is the free one?
booklady
booklady
Yep I used to use Auctiva when it was free, now I only use the free bits. The gallery was one of them.
Anyway I just done a test and re listed 2 items that last week had the gallery on them. The first I done within ebay using the re list function and it worked fine gallery and all. The second from my turbo lister inventory when I went to upload the listing to eBay it came and with a warning about removing shipping insurance soon then uploaded. But without the gallery. I have never offered shipping insurance in any of my listings because in the UK insurance is included in the price of the stamp. So the way I see it (and I don't fully understand how this token thing works) I tried to upload a listing at the same time as this the auctiva token tried to add its thing to the listing. But turbo lister detected it and read it as insurance (after all thats what auctiva was all about) and prevented auctiva from adding what ever code it adds to make the scrolling gallery work.
But wether that is what happened or not I kind of need to sort it out.
Anyway I just done a test and re listed 2 items that last week had the gallery on them. The first I done within ebay using the re list function and it worked fine gallery and all. The second from my turbo lister inventory when I went to upload the listing to eBay it came and with a warning about removing shipping insurance soon then uploaded. But without the gallery. I have never offered shipping insurance in any of my listings because in the UK insurance is included in the price of the stamp. So the way I see it (and I don't fully understand how this token thing works) I tried to upload a listing at the same time as this the auctiva token tried to add its thing to the listing. But turbo lister detected it and read it as insurance (after all thats what auctiva was all about) and prevented auctiva from adding what ever code it adds to make the scrolling gallery work.
But wether that is what happened or not I kind of need to sort it out.
I understand that you only use the free bits but I think you have to be signed up for the free plan.
booklady
booklady
Yes I am signed up on the free plan. I done this a few months ago when auctiva gave me 30 days to move all my photos.
Click Help at the top and file a support case.
booklady
booklady
mine is doing the same it is now not updating.
all my auctions show in the store window but not in the scrolling gallery
have you heard from your support on this ?
all my auctions show in the store window but not in the scrolling gallery
have you heard from your support on this ?
Hi Community,
I'm sorry to hear about the trouble some of you are having. I am not aware of any widespread problems that would account for the scrolling gallery not updating so we'd need to take a look at the account of each user experiencing this to see what's going on.
If anyone is still having trouble with the scrolling gallery, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
-Mike
I'm sorry to hear about the trouble some of you are having. I am not aware of any widespread problems that would account for the scrolling gallery not updating so we'd need to take a look at the account of each user experiencing this to see what's going on.
If anyone is still having trouble with the scrolling gallery, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx
-Mike