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Hi Janell,

From what you are describing, it sounds like you may have a pop up blocker enabled on your browser or system. Please try disabling all of your pop up blockers and hopefully you will no longer experience this issue.

For further assistance with this matter, I suggest you fila a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

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