When are the issues with auctiva going to be fixed?

iwishitwouldworkWhiz

I don't want to be rude but are problems with Auctiva ever going to be fixed.

I am getting tired of the answer to file a support case when nothing ever gets resolved with a support case.

It is just one headache after another that shows up constantly.

Does any one at Auctiva even care about the issues and their customers other than using lip service.

It used to be a good service to use, but has gone drastically downhill.

Does anyone even know how it is supposed to work any more?

It seems to work fine for just creating listings, but when they end, or import non Auctiva listings, the disasters start

1/1/176:17 PM

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Auctiva NatashaProduct Manager

Hello,

I'm sorry to hear the difficulties you've encountered and apologize for any inconvenience. We work to resolve any issues that effect our site promptly, however unique issues can take longer to resolve.

Sincerely,
Natasha

1/3/1711:04 AM

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iwishitwouldworkWhiz

I really don't think screwing up shipping upon import to saved from closed is a unique problem!

1/5/1710:47 AM

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tardis33Member

After finding that I cannot use Auctiva to list an item for 30 days (as eBay does) I raised a ticket in November 2016. Apart from an automated reply that Auctiva are aware of the issue and have forwarded the issue to the programmers ... nothing in nearly 3 months. My annual membership to Auctiva expires in one week ...

1/30/179:21 PM

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tardis33Member

My annual membership to Active expires in one week. I haven't used Auctiva in the last few months because it doesn't support the 30 day listing. Still no updates on when on when this may occur ... what am I supposed to do? Should I pay for another 12 months in the hope this will be fixed soon?

1/30/179:23 PM

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auctivacraigAuctiva Support Manager

Hello Tardis33,

We are aware of the issue you have encountered for listings on eBay AU and our engineers are looking into it. At this time, I have no ETA on when the issue will be resolved, but I have forwarded your comments regarding this issue along to our Product Management team for their consideration and will update this thread as soon as any new information regarding this issue becomes available.

Apologies for the continued inconvenience.

- Craig

1/31/179:01 AM

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iwishitwouldworkWhiz

You have the time to bring in new projects but the ones that don't work sit and rot and nothing ever gets fixed.

Even listings created on Auctiva and ended, don't import without problems.

How long are we supposed to wait until people get off their duffs and fix some of the issues.

Months is ridiculous for a paid service

1/31/174:38 PM

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