why aren't my listing showing up on ebay??

devotchka777Member

Alright so posted 3 new listings through Auctiva for the first time tonight, and when I put in keywords to search for them on ebay nothing shows up. Why is that? for instance, one listing is for a pair of shoes and my title contains the words 80's, patent, leather, and studs so I tried going to "buy" and putting in a couple of those just to see my listing along with everybody else's and I can't find it. I'm sure I have everything set up right, it just worries me that I cant see any of them up anywhere in the categories they should be under. Help would be awesome! Thank you -MB

10/4/071:41 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi MB,

Once a listing is posted through Auctiva and is assigned an item number, the listing has been submitted to eBay, and it is entirely in eBay’s hands to index the listing to appear in the appropriate search pages. Since you are currently unable to find your listing on eBay, it must have not been “indexed” yet which, according to eBay, typically can take up to 6 hours.

Additional information on this fairly common eBay issue is available on the following page of eBay’s help index: http://pages.ebay.com/help/find/questions/wheres-my-item.html. If you have any further questions about this specific issue, I recommend contacting eBay’s customer support department.

If you have any additional questions or concerns regarding your Auctiva account, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

10/4/079:58 AM

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