Why Does Auctiva Support Suck So Much | Auctiva

amsterdamassocMember

I am waiting for Live Chat for ten or fifteen minutes, when they are on line, during their business hours and then poof - I am told that live support is closed - even though they are listed as on line? Then I try again and the same thing happens!!
I submit Support Requests and get nothing but form filled answers that don't work...Why don't they care anything about their customers?

1/2/095:40 PM

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auctivajeffAuctiva CEO

We replied to your support case today in 16 minutes, with a non canned answer.

Perhaps it would have seemed less canned if you had included the ISBN number you were using.

quote:
I submit Support Requests and get nothing but form filled answers

You make it sound like you've had this experience before or had more than one support case and I could only find one case with one answer.

1/2/097:51 PM

btobMember

Sorry you are frustrated. BUT, in defense of Auctiva, I found their help to be A+. I phoned my questions / problems in & got almost instant response.

1/7/097:31 AM

I'm sorry you're having trouble. I've never had a bad experience with Auctive. Maybe your wait time just seemed longer since you were aggravated.

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