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Hi feelexit,

The reason you are receiving that error message when you attempt to generate a token is because your eBay account is already associated with an existing Auctiva account.

Please contact our customer support team using the "File a Support Request" link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to help you through this situation.

-Mike

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