Why was the Electronic Warm template changed for the worst?

aenigmaMember

I use the electronic warm template on many of my listings for over a year now and I am wondering, Why have you changed one of your best looking templates to something that looks so unprofessional? When I look up the template it still shows the old electronic warm(A picture on top of shoppers looking at items and shelves) however when I look at my existing listings they have the new electronic warm look(A guy with sunglasses taking a picture of himself with a camera).

I would love to be able to use the old template. Or for the template(Electronic Warm) to be changed back.

Please respond Auctiva.

3/23/113:49 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi AEnigma,

Thanks for posting your question here. The image used in the Electronic Warm template out of necessity so, unfortunately, it will not be possible to restore the template to its previous appearance. I'm certainly sorry to hear that you do not care for the new design though and I will forward your comments to our design team for consideration.

I am also seeing the discrepancy between the template design displayed in the template selector and the design that actually appears in listings when the template is used and I will bring that to the attention of our engineering team to make sure that issue is addressed.

If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab in your account and selecting the "File Support Case" option.

-Mike

3/23/114:36 PM

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