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I'm at a loss. I already know that Auctiva support doesn't know what the heck they are doing. So maybe someone out here has a clue.

I've spent weeks, WEEKS, trying to get this poor excuse for a text editor to let me save a description without jacking it up. I'm sure many of you know what I am talking about. You setup your description to look all nice and neat then you go take a look at it in the preview and BAM, it's a complete mess! So back to the editor you go and, surprise, it's jacked up there too! So you diligently fix it all again. Go have a look and ARRRGH, jacked again!

Yeah, you know what I'm talking about. So what gives? I've contacted support countless times on this and they have given me their solutions (Sorry boys, Firefox is just as bad) which have done absolutely nothing to correct the problem. I've been told that it could be my custom template that is throwing the description into alphabetical hell. If the template doesn't show up in the editor then why should it screw things up?

So basically I'm at my wits end. Creating a listing is almost as painful as tooth extraction (I've already pulled out all of my hair). So since the wizards at Auctiva can't figiure out how to use their own system perhaps one of you folks out there, who may have run into the same situation, can offer a kind word of salvation.

Is it possible to create a description that will look like I want it to? Or am I forever damned to the ways of Auctiva?

Please, send me a sign!
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Are you putting in your own HTML? Or are you using the editor to create it?

If you are using a custom template that would be your own HTML.

You need to make sure your HTML is valid.

From what I've seen our editor fixes incorrect html when it finds it.

What you should do is copy your html before leaving the editor when it's showing correctly. Then when you go back to the editor and it's screwed up copy it again and then compare the two side by side in two windows letter by letter to see what our editor changed. Every time I've done that I've found that it was fixing incorrectly formatted HTML. You may want to post a link here to the practiceboard.com link with your unedited HTML so we can copy it into a test description to see it get "jacked."

We didn't write this editor. It's one of the most popular 3rd party HTML editors. We check their site for updates and include them as they make them.
Jeff,

I just replied to you in another message. My HTML is created in Front Page. But I only use that for my Template. No Front Page additions or anything like that. The actual description text I am writing in Word and copying over to the editor.

I'm beginning to think a big part of the issue is with IE. I've been messing around with it all day and think I may have it fixed, mostly.

I went back to Firefox and opened the editor. I did the cut and paste from Word and it almost came across without a problem. I had to do a few minor edits and luckily it didn't get messed up when I previewed.

I tried messing around by changing my template since one of my previous support responses said it could be the template. I removed some items and tried again in IE with the same problems. I went back to my original template and going through the Firefox it worked, kind of. It was the same as I indicated above.

In any case I will experiment some more. I just need to exercise patience here.

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