Wrong header image

geoffMember

Hi
I posted some listings over the weekend and the header image being displayed in eBay is actually the gallery image. I saw others with this problem a few weeks ago but I thought it had been fixed. Anybody else with the same problem? I've filed a support case.

Thanks
Geoff

10/21/0712:56 PM

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ninthwaveMember

There seems to be a number of complaints recently regarding header and gallery photos. I think Auctiva has a bug and needs to keep getting support requests to make sure it gets fixed.

10/21/072:16 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

We released a fix for this issue this morning so any future listings you post through Auctiva should not exhibit this problem. If anyone continues to experience this issue, please let us know by contacting our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

10/22/073:13 PM

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phunnie1Member

I have been having this problem for the last month.

4/6/0812:29 PM

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geoffMember

Hi Phunnie1

I did have this problem but Auctiva fixed it back in October. If it's happening again, the best thing is to report it. They were pretty quick in fixing it so I hope that'll be the case for you.

Cheers
Geoff

4/6/081:28 PM

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geoffMember

Hi again Phunnie1

I just read another post and this might be the answer to your problem:

https://community.auctiva.com/eve/forums/a/tpc/f/838609941/m/2221051972

Cheers
Geoff

4/6/081:35 PM

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