Return Policy Selection Interface Not Showing Up (11/20/09)

auctivamikedAuctiva Customer Support Manager

Hi Community,

We have received several reports from customers indicating that the return policy selection interface is not showing up for some categories. Our engineering team is currently looking into this issue and we will have it resolved as soon as possible.

If you have a listing for which the return policy selection interface is not showing up, you should be able to get it to show up again by temporarily selecting a different category and then reselecting the desired category. This may suffice as a workaround until we are able to get this issue resolved.

We apologize for any inconveniences this issue is causing. I will post further updates on this issue to this thread as additional information becomes available.

-Mike

11/20/099:23 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Community,

Update - I just heard back from our engineering team regarding this situation and they have verified that our data is now up to date with eBay's most recent changes. As a result, any new listings should display the return policy selection interface in the Checkout Options section once the category is selected.

Unfortunately, there is not anything we can do from our side of things to restore the return policy interface in listings that were saved when our data was out of sync with eBay and do not show the return policy selection interface as a result.

Therefore, if you have any listings for which the return policy selection interface is not showing up, you will need to temporarily select a different category and then reselect the desired category to make the return policy selection interface show up. It should appear once the original category data is reloaded.

-Mike

11/20/0912:14 PM

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