Time change??

I find that setting not to be as intuitive as it would suggest. I believe the setting corresponds to whether you want to time adjust to match a DST situation during DST, i.e. I'm in the US and toggle that setting to compensate for DST when I'm under DST and turn it OFF when DST isn't in effect (for me). That's how I've done it for the past two years to operate and it has worked. I just toggled mine for today's switch and thanks for that reminder.

Remember.....Auctiva is International for service, so I can't fault them for allowing a setting to help adjust for those needing it. Unfortunately, the intuitive thinker would turn it on believing it automatically adjusts only during DST for your location (like the Windows DST setting).

Dan

But how to I get it to the correct time? when I go to schedule a listing the time is off by an hour so that means my auctions will start at 10 when I wanted them to start at 9.

It's not working for me. I have the box checked to adjust for Daylight Savings Time and when I go to schedule an auction it's still an hour earlier. (ie it's 11 o'clock and the option is to start the auction at 10 o'clock).

Hmmmm.....That makes me curious if the Auctiva server clocks are wrong and haven't been adjusted for DST. Since DST has been moved-up by law, that possiblity would make sense (software for the automatic adjustment isn't there).

I just did a test and the scheduler does appear to suggest a 4 (rather than) 3 hour difference from EDT to PDT. I keep my Auctiva Timezone set to the PST/PDT, i.e. to ebay/Auctiva local Caly time. I rechecked my settings and am set to Pacific Time with Adjust for Daylight Savings Time checked.

Dan

The evidence that the server clocks are wrong is easy to see. The Forum post time for this message should be about 1:50 PM PDT. If the message time is actually 12:50 PM, the clock is wrong.

My suggestion (until they fix the problem) is to remove that check for Daylight Time on settings. However, they could adjust the clocks at any time, so it would be best for Auctiva to recommend or state when they will fix to avoid scheduled submission errors.

This clock problem seems like Deja Vu. Was that Bill that just passed by with a Groundhog driving?

And, WE GOT 20 INCHES OF SNOW IN 24 HOURS in COLUMBUS IN MARCH!

Dan

Update: Well, it's off. Does the expression: "It's later than you think." make your head spin.

I live in California and though the clock here on this page matches my pacific standard time correctly - it is one hour beind in my scheduler.


So according so some advice here, I should set it (in SETTINGS) one hour ahead to whatever time is ahead of PST which would be Alaska time. But what do you call that I wonder?

Anyway, there is no assurance the correct time won't kick in when ever it chooses so I am wondering:


Is there any new information about how to get the correct time on the scheduling clock other than in account settings, setting the time to an hour later than my correct time zone? It's a bit confusing.

Thanks

Hippophile1,

Now that Auctiva has adjusted the server time clocks (did it sometime yesterday after my post), click on that "Adjust for Daylight Savings Time" setting in your Auctiva profile. That will add the one hour (Spring ahead rule) to your PST zone.

Dan

Dan,
I checked the box to adjust the time automatically 2 hours ago. It's still behind an hour when I go to schedule anything.

Hi - Seems Auctiva did not adjust for DST, while ebay did, so Auctiva was one hour behind ebay yesterday. Fixed the posting problem by manually posting rather than relying on the schedule feature. I just noticed that Auctiva still hasn't adjusted for DST, except for the forum time stamps. I am going to file a support request on this now.

Yep,

Clocks wrong again. How about a little theme music to get us BACK TO THE FUTURE.

http://www.youtube.com/watch?v=qWteu3n-YKQ&feature=related

Danno

I'm in Maryland.
I have all my listings to list between 10pm EST - 11:30pm EST.
Since yesterday my listings are NOT listing on the time I choose- They are all listing a hour LATER which is not working for me and now is going to mess up my auctions for next week.
I have e-mail the support team twice since yesterday and have received NO responce..
When is this going to be fixed?

I filed a support request today and they are investigating the issue. Please be aware that you will not receive a response to email requests for support, but must file a support request from the Help page.

I filed two support e-mails regarding this issue - two days in a row.
I received follow-up e-mail responce to both e-mails this morning.
Something about - even if your dST is checked that doesn't mean you are setup in there system for DST. The senior techs are now looking at this problem.

Hate being a "Clock Watcher", but my check of the Scheduler just a few minutes ago has it back in sync with PDT, i.e. FIXED AGAIN. By fixed, if you see the Scheduler give you a Start Time that's about 4-5 minutes ahead of current actual time, it's CORRECT. I use PST/DST for my Auctiva clock setting to keep me mindful of my National/International sales and synced with ebay's clock. That means the Scheduler Clock should always show about 3 hours ahead of my Eastern Zone. I always have to flip the DST adjustment On/Off when DST flips to get it correct.

Let's hope the Techs figured it out and it stays that way.

Danno

Hi Community,

Thanks for bring this to our attention. We have received numerous reports from customers for which the "Adjust for Daylight Savings" setting is not working properly, and our engineering team is currently looking into these reports. I'm not quite sure when we'll be able to get a fix for this problem in place at the moment, but I'll post further updates on this thread when additional information becomes available.

Any additional questions or concerns? Please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Yesterday I unchecked my preference for daylight savings time. This morning I went back to my preferences and checked the box for daylights savings and when I looked at my scheduled auctions they changed from the 8pm CST to 9pm CST that I had originally listed them before the time change on Sunday. This afternoon I looked at my scheduled listings again and they are back to the 8pm times.
So what ever you the Auctiva staff did since this morning has not worked but instead reverted to the wrong scheduled times. This is getting very disgusting that two days after the time change this problem has not been fixed.

Hi.

quote:

This is getting very disgusting that two days after the time change this problem has not been fixed.

Disgusting??? Good grief! Please see...

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

Thanks for bring this to our attention. We have received numerous reports from customers for which the "Adjust for Daylight Savings" setting is not working properly, and our engineering team is currently looking into these reports. I'm not quite sure when we'll be able to get a fix for this problem in place at the moment, but I'll post further updates on this thread when additional information becomes available.

Any additional questions or concerns? Please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Yep, they're workin' on it. Thanks Auctiva! What more can we ask!

Hi Community,

Update - I just received word from our technical team that a fix for this issue has been implemented. Therefore, as long as you have the "Adjust for Daylight Savings Time" box checked in your account preferences, the times reflected within your Auctiva account should now be accurate.

If you are still experiencing any problems with respect to the DST change, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I just had some scheduled listings go on at the right time.

Thank you for fixing this problem.
I'm going to schedule something to list tonight and I hope it works.
The past two days my auctions did not list at the correct time - which I am afraid will bring me in lower sales for next week..

I don't think this problem will effect business