Somebody PLEASE, Help Me

I can no longer get into Auctiva now. No matter what I do. I get the following You are not authorized to view this page
You might not have permission to view this directory or page using the credentials you supplied.

--------------------------------------------------------------------------------

If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the www.auctiva.com home page.

You can click Search to look for information on the Internet.

HTTP Error 403 - Forbidden
Internet Explorer
Server Error in '/' Application.
--------------------------------------------------------------------------------

The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested Url: /listings/listerdone.aspx

I have cleared Temp files, cookies and history. Only place I can reach is the board, and then only thru my EMail. Is this the same problem, or is something new happening to me. I really want this to work for me. Please Auctiva, HELP ME!!!!

8/11/0610:56 AM

❤️ 0

Original Post

Replies sorted oldest to newest

simcoMember

Hi fairy I had no trouble logging in to Auctiva try to send a support ticket you will find it under the help button on top of the page.If you have a problem and can not send one reply here and i will send one on your behalf.Good luck Paul.

8/11/0611:14 AM

❤️ 0

fairyoddmotherMember

Thanks for trying to help me, simco. I can't get in to any part of Auctiva other than the boards. When I click on help, I get the same messages.

8/11/0611:46 AM

❤️ 0

fairyoddmotherMember

Dear Prince Whiz, How kind of you. Would you do that for me. Also have little red X's on the top of Auctiva Community Page. I am getting so discouraged. Thank you kindly for your offer of help.

8/11/0611:49 AM

❤️ 0

simcoMember

Hi fairy.I feel wrong in starting the message "Hi Fairy".....

Anyway filed a support request for you and has been acknowledged by auctiva to my email.
As soon as i get an answer I will post here for you.Hope this works... message soon, Paul.

8/11/061:08 PM

❤️ 0

simcoMember

Further update

Hi Paul,

This has been reported to engineering. It should be fixed soon. I appreciate your bringing this to our notice.

Thank You,
Auctiva Support.

Fairy odd mother keep watching!!!

8/11/061:26 PM

❤️ 0

simcoMember

we are getting there:-

I am going to keep this case open. Please reply to this thread, if you need further help.

Thank You,
Auctiva Support.

Will keep you updated as soon as auctiva let me know.

Paul.

8/11/061:43 PM

❤️ 0

fairyoddmotherMember

Oh,My Prince Paul, How can I ever thank you. You can call me anything

. Hope this works.

8/11/061:46 PM

❤️ 0

fairyoddmotherMember

Blessings to you all for helping a FairyOddMother in distress. You are indeed my Knights in Shining Armor. I keep trying.
A Million Thanks

8/11/061:52 PM

❤️ 0

simcoMember

Thank you Darlene,Do not worry if there is a big time gap when i message you next...it is 21:50hrs over here in the UK and the eyes are heavy but i will come back to you as soon as poss..
Paul.

8/11/061:52 PM

❤️ 0

simcoMember

Hi Darlene, its now 09:20 over here and this is the latest from Auctiva,I asked how long it is going to be and the reply was"Well, I am still waiting to hear from them. I will keep you posted on this.".....Them being engineering....
I have to go out for a couple of hours now but will check back later.
Paul.

8/12/061:14 AM

❤️ 0

auctivajeffAuctiva CEO

That is one wierd error message.

In your web browser type in by hand www.auctiva.com

Don't use a bookmark or anything else. You shouldn't be getting that error message. Strange.

In all honesty I'd be like 99.99% sure something is wrong with your computer on that one. I just have never seen an error like that and can't even imagine how that kind of thing would happen. Of course 99.99% leaves a 1 in 1000 chance of it being something here, but very unlikely.

8/12/061:47 AM

❤️ 0

fairyoddmotherMember

With your wonderful and very gracious help. I now have the problem fixed. Still have not heard from them if they fixed anything on their end, but I shut down my firewall and everything else I could think of and I got in. Not only that, but got three saved listings posted. Wow, hope it all goes well today. Had to practically pry information out of them. I do sincerely thank you so much for your assistance. What a Prince you are.

8/12/066:10 AM

❤️ 0

fairyoddmotherMember

DEar Jeff, Good news this morning. With help from support, I shut down all of the things I could think of that might be causing the error on my end. And Bingo, I think it was my firewall. I now can get in, see pictures, and even post. I am one happy FairyOddMother this morning. I do thank you for your help. For your info, you have a great group of users. I never would have gotten thru with out them. My special thanks to simco (Paul) in UK. He has stuck with me thru the whole thing. Wish me luck.Plan on doing alot of listing today.

8/12/066:20 AM

❤️ 0

simcoMember

Hi Darlene great to see that everything is now ok.....glad i was able to help,keep in touch best wishes,Paul.

8/12/066:54 AM

❤️ 0

auctivajeffAuctiva CEO

Very good news. I do want you turing your firewall back on though! It's not safe on the internet without a firewall.

If that causes you not to get back to our site again then there are fixes for that and you can turn it off temporarily again to work with our support to figure those settings out so that you can leave it on and still use our site with it on.

8/12/0612:38 PM

❤️ 0

suthrnjewlMember

I wanted to let you know that I'd noted from several other message boards I read..

Some of the popular package internet suites with virus/firewall etc just had an upgrade of sorts which is keeping folks from getting into quite a few sites online.

You might have to check and see what the latest updates are and if those updates are the ones that did away with your previous preferences to allow entering the Auctiva site.

My Best,
Donna

(Do as Jeff says, NEVER surf the internet on cable modem without a firewall..it's dangerous for your computer)

8/12/061:18 PM

❤️ 0

fairyoddmotherMember

Thank you Jeff for looking out for me. I will have my son take a look at it to see if he can fix it for me. If he cannot, I will let you know. Blessings, Fairy Odd Mother.

8/12/063:00 PM

❤️ 0

Skip to main content

Add Reply

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...