Reply to "A little Help with new photo requirements"

auctivarebeccaAuctiva Product Manager

Hi Joe,

I was able to locate one of your listings that had problems with the images. Many of the images didn't show up on eBay, so I checked your images in the account and many are 16px x 16px, which is, as you mentioned, way too small (also why they aren't appearing on eBay). I believe that size is what they call "icon" size--super tiny.

You can see the size of your images on the Image Management page, and it looks like it was only a more recent batch that were uploaded too small. You can try to re-upload the pictures into your account since it appears that for whatever reason they didn't get saved at the correct size when you did it the first time. Then you can revise your listings with the larger images.

If you need further assistance don't hesitate to contact our Customer Support via the Help tab within your account.

Sorry for any inconvenience this may have caused and good luck with your future sales!

5/24/133:07 PM

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