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Reply to "auctiva editor issues"

Hi Jazz,

I'm sorry to hear about the difficulties you are experiencing. It sounds like you must have recently updated to Internet Explorer 11.0 because we have recently become aware of some compatibility issues between that new browser and the description editor on our site which, in addition to the behavior you have described, may prevent sellers from being able to paste text into the editor.

Our technical team is currently looking into the cause of these issues and we will implement a solution as soon as we can, but I cannot be certain when that may happen at this point in time.

Provided you are indeed seeing this behavior through Internet Explorer 11.0, you should be able to work around this issue by reverting back to Internet Explorer 10.0, or using an alternate browser like Mozilla Firefox or Google Chrome - all of which can be downloaded at no cost using the links below:

Internet Explorer 10.0:

If you are encountering this behavior when using a browser other than Internet Explorer 11.0, please contact our Customer Support team directly from under the “Help” tab on our site and we will be happy to continue working with you on this.

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