Reply to "Can't access "file a support case""

auctivamikedAuctiva Customer Support Manager

Hi ricktheruler_123,

I'm sorry to hear about the difficulties you are experiencing.

I am also unable to reach our Support Case form from within your account, but I have not been able to reproduce this behavior with other accounts I have tested (or while not logged in), so the issue appears to be account specific.

As I mentioned when I replied to the thread you posted about the listing difficulties you have been experience, I will create a support case on your behalf shortly and will have our technical team look into your inability to access the Support Case form through that case as well.

I hope this helps!

-Mike

6/20/146:29 PM

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