Reply to "Confuse about Auctiva Insurance"

jettybumMember

Hi, using auctiva insurance you can insure international and domestic. The customer does pay the fee for insurance to you. You are then billed through auctiva to pay that. The advantage is the insurance costs you a little less than actual cost if you set it up properly.
Example: insurance through your post office is $5.00 for the value of that particular item. You buy it through auctiva for $4.75. Then when the customer pays you the $5.00 you have made $.25 profit.
To file a claim you go to your closed items. Then scroll to that particular item. Click on view insurance. It will then come up and you will see you can file a claim.
Part of the process is that they will email a form to your customer to complete then the customer returns it to you. You then send it on through to auctiva after completing your portion of the form.
I hope this isn't too long and helps.

2/14/097:57 PM

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