Reply to "Lengthy Unexplained Site Outage Unacceptable - Refund?"

ebaylandMember

I knew from the day they began to bill us for the service that there was a good chance we could expect the same problems as before.
Anyone remember how the President(Auctiva) handled the outrage when billing was announced.
He had no clue how to repond and when he did he made it even worse. I knew from that day if the person in charge was not prepared then we might find some unstable service. and here we are.....
Fact is we made the discussion to stay so I try not to complain to much. I know what I am getting myself into
However after my last stint with trying to get the shipping calculator fixed and being told to either list and fix on ebay or just flat list on ebay even though I pay auctiva for this service. What company tells paying customers?
I would not pay anymore unless all the problems were corrected now and the system stayed stable at least 6 months.

9/26/117:07 PM

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