I am also disappointed with Auctiva's service.
I have thousands of images re-listed through Ebay but no longer in use that Auctiva doesn't want to help me delete.Their "exclude images in active listings" on manage images used to work to identify active images but no longer does.
Now I am paying for thousands of images not in use and they just say I can delete them one by one.I regret ever joining Auctiva.
Terrible company.