Andrea, my point exactly! WHY aren't these upgrades done at a time when less people are jammed on the site trying to list? Why do you continue to do these upgrades at peak listing times??? How about late at night or very early in the AM? And do you even check what's going on with Ebay at the time? Why would you choose the last 5 days of a reduced fee promotion to do this? This is just terrible and no wonder there are so many upset people.