I feel the same way. I do not use the paid service because I have no faith in this site. It is convenient when it works, but lately that is not very often at all. Auctiva will just tell you its your fault and you need to resize, etc. But what happens when you've already tried all that AND everyone else is having the same problem. Obviously its not my computer or my camera. This site frustrates me and I will be researching new places.