I agree with everything you just said with the exception of it's free. Everyone tiptoes around because of the perceived free status. It's only free if you chosse not to use the insurance feature. It's a great site when working, and the WORST when not. I don't pull punches when it's not working! I lose a tremendous amount of money and I suspect Auctiva does too! I've completed hundreds of auctions and the insurance paid is what the Auctiva business model is all about. Nothings Free, it's just paid in other ways. I give my time, creativity, and my items I'm selling to generate a sale with the insurance, if bought, that profits Auctiva and myself. This site needs to be dependable or I'll leave it as fast as I found it, no apologies! No excuses! If I had this kind of major outage and kept my customers in the dark, I'd expect to lose alot of business. Come on Auctiva, get it together!