Add image to active listing doesn't actually do it

ukidnmeMember

I used the "add image" button to add an image to a listing that was not only active but had a bid. All seemed to work OK (I tried it twice) and the last pop-up confirmed the image was added. But in fact it wasn't. ?! Neither on ebay nor in Auct. What I'm missing?

May as well add my other complaint. The pop-up window to select images from stored *always* opens at the same small size & 25 images. It *never* remembers that just a moment ago, and repeatedly, I enlarged it & used 50 or 100 images get what I need. Doing a series of listings is like working with a stubborn mule that never learns. #@%* Am I wrong that similar windows can remember what you just used. Any fix?

9/26/168:49 PM

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Original Post

auctivacraigAuctiva Support Manager

Hello udkidnme$ -

I am sorry to hear that you have been experiencing difficulty with listings.

We are not aware of any issues with the Add Images tool for active listings - I tested the functionality on an active listing and was able to add an additional image without difficulty and it appeared on the listing on eBay correctly once complete, so it is unclear what may have occurred for you. If this issue has persisted or is occurring with other active listings, please file a support case from under the Help tab of the site letting us know a few examples of where you are encountering trouble either by listing title or item number so we can have a look at the specific listings.

Unfortunately, at this time the behavior of the image selection window is expected for that window. However, I have gone ahead and passed your comments regarding this along to our Product Management team as a feature request for the behavior you have described for their consideration.

- Craig

9/27/168:58 AM

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