Am I going Crazy? Pix Appear and Disappear?

rachrbMember

Ok,
Some Pix that were visible in my Ebay ads created with Auctiva have now disappeared from my active listing as viewed on the ebay site. In the "my ebay" area where I view my currently running ads there is a gallery pix, but just a little x in the actual placeholder of the ebay ad.

Now trying to redo an ad that expired about 30 minutes ago...I can see the 2 pix in my "miscellaneous" folder in Auctiva Images but when I browse for it as I edit my save listing it is not in the "miscellaneous" folder.

Am I going nuts??

Rachel

9/5/0612:08 PM

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gramma9196Member

Nah - you're not crazy or seeing things. It happens alot with Auctiva hosted images.

I keep my images hosted with Photobucket now. Much better uptime.

9/5/0612:20 PM

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auctivamikedAuctiva Customer Support Manager

Hi Rachel,

I do not believe that gramma9196 is referring to the same issue as you are. I suggest you file a support case regarding this issue using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

9/5/0612:51 PM

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bpkbreezeMember

I just came to post the same problem, they have litterally dissapeared from one listing to the next while I am creating them. I have not filed support requests because they usually come back eventually and it does not seem to affect active listings when I check them, it seems to be a problem with the viewing software.

9/6/067:41 PM

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foxfyre33Member

RachRB, same thing here. It only happens with the last photo I uploaded though, and only when I had uploaded a couple at once.

9/7/0612:15 PM

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rachrbMember

Hi, I filed a support request and got a response that it is a problem with one of the image servers.

While I can appreciate that, meanwhile I have at least 5 auctions that are affected and I paid a fee for a gallery image to ebay. I know that I can manually go in to each ebay add missing the pictures but what a pain!

Can someone please tell me if moving the pictures to a different folder on auctiva would help??

9/12/065:35 PM

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rickbradfordMember

I may be wrong but I think each user is attached to a specific server so I don't think moving the pics around would help.

Although I'm also pretty sure that your gallery image should be fine. Even if Auctiva is having problems it should still show up at eBay on the search results.

Also, did you know that you have the option of using externally hosted images? I've never done it myself but it may be something to look into. I think you just need to upload them to some other host and then tell the listing where they are.

9/13/068:29 AM

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rachrbMember

Hi Rick,
I really like most things about Auctiva and I looked at several other products before settling on Auctiva. That being said...I am still having the problem and had hoped for a rapid resolution of this problem.

I can't tell from the message boards if this is a new problem or an ongoing one; if it is related to the number of images in a folder; if it is a function of using the relist option via Ebay, etc.

RB

9/14/066:40 AM

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