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Site is down by me as well, not allowing me to open any create a listing page

Site is dead on every end for me at the moment. I can't open any template, create similar or new listing etc... Anyone else with problems?

cannot create any new listings right now June 3rd 1:15 EST

tried to file a help request and that did not go through either

Me too-Its frustrating when there is a problem and you spend a half hour trying to fix the problem, thinking its you, and it turns out to be auctiva. I am seriously thinking of going back to try ebay listing service again.

quote:

Originally posted by itsjustme:
Auctiva started sticking in the last fifteen minutes or more and now I get the dreaded error message

I managed to file a support case, but no response yet. You would think Auctiva would at least put up a header on site telling people the site is down, so we don't waste our time attempting to figure it out

Same problem. I opened up a support case too.

Hi Community,

Thanks for helping to bring this to our attention.

We are aware of the current technical difficulties which are causing this errors and our technical team is working to resolve them as soon as possible.

I will keep you posted through this thread as additional information becomes available. We apologize for any inconveniences this may be causing!

-Mike

Thanks Mike!

same problem here in NJ. I am dead in the water if I cannot post.

working for me now

Hi Community,

We have just finished releasing an update which is intended to resolve this issue, so you should now be able to utilize your accounts successfully once again. If you notice any remaining issues of this nature moving forward, please don't hesitate to let us know.

-Mike

Hey you know it is never convenient but I don't have many problems with auctiva and ebay is still so cumbersome I will just stay here with auctiva crap happens and they usually get problems corrected in a timely manner

yup I'm back in business thanks auctiva crew

yup me to like I said the auctiva crew (for me at least) has always been quick in reply's and correcting any problems that is why I have been with them for so long

It is happening again today.
Templates have gone from listings I am trying to revamp & re-list. Item specifics are disappearing as well as previous Categories.
I was re-doing them but now I am just getting the ERROR MESSAGE.

PS...I enjoy using Auctiva and always find them responsive to problems so I am not worried. I will just try again later.

same thing was happening to me with regards to the templates. i only hope that the ones i scheduled will have the templates and corresponding information

every listing that I edit in my saved listings in missing the templates and here is the message:
We apologize for the inconvenience. An error occurred while attempting to process your request. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# aac91027-42c6-4fce-85b6-09602dcf65cf. Thank you.