Answer to support item

tencherMember

Hopefully someone out there can help me. I filed a customer support ticket about a week ago. When I check on the progress in addressing my problem I am told that the help people are waiting for a reply from me to a solution. Problem is, where do I find out what they are proposing. I've received no email from anyone at Auctiva and I can;t find anywhere on the Auctiva site to go and look at the proposal. Any idea where it might be hiding?

Thanks

Dave

8/7/083:49 AM

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member8880Member

Hi Dave,
It's been a long time since I filed a support case so I don't really remember, but I DID find that if you click on the Help button at the top and scroll down a little, there's a link to check the status of a support case. Hopefully that will be what you need

8/7/088:09 AM

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auctivamikedAuctiva Customer Support Manager

Hi TenCher,

I checked our support case records and found that we have responded to the support case you opened, however, it isn't showing up in your account because you filed it using a different email address than the email address that is on file with your Auctiva account. We sent you an email when we responded to the case so, if you can find that email, you should be able to view the case through that email.

If you are unable to find the email containing a link to the case you filed previously, I recommend filing a new support case using the email address that is on file with your Auctiva account.

You can check the status of any cases that are submitted using the email address on file with your Auctiva account at any time by logging into your account and clicking the "Check the status of an on-going support case" link on the "Help" page.

-Mike

8/7/085:55 PM

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