anyone else have problem with checkout?

Always! It used to be maybe one user per weekend, now it's become so prevalent that I've had to set up a template in Outlook to deal with the 3-4 per auction (that's 6-8 per weekend). Auctiva's standard response is that it's a browser setting or malware on the customer's computer. Yeah, I'm gonna tell my customers it's there problem after they've just paid for 6 other items successfully and only had a problem when checking out in auctiva.

Auctiva needs to spend more time on solving real problems like this one rather than updates w/ "pretty" pull down menus that add no real additional functionality to the product. But then there's no real way to communicate with Auctiva except by submitting a support request. Maybe someone there will read this and respond.

I've recommended Auctiva to 7 other sellers but am about ready to dump them myself!

Not a Happy Camper
Bob
SmittysCoins

I experienced the same problem today and received the same response from Auctiva. Neither is acceptable. I have disabled Auctiva Checkout for all future listings.

I am having same issues,I am with you.Cannot keep chasing this.

My buyers are getting furious and Auctiva says nothing is wrong as usual.

I'm not sure whether I have a problem or not. I am a new seller with feedback of only 14. I had a buyer purchase two items and wanted combined shipping which I have never done before. I tried resetting my preferences through ebay but don't think I did it correctly, so I sent two invoices. In all of my prior transactions, I have received an Auctiva checkout summary. Today, I have received no such summary. Is the summary sent after checkout? or is this an indication my buyer might be having checkout problems? Buyer told me she would pay immediately in order to get the package in the mail before postage goes up on Monday.

I was unaware that sellers were having so many problems with checkout.