API Error while listing

newauctionsellerMember

Hello,

I am getting the following error when I tried to post. Please help me resolve it,

"API Error

eBay has not posted your item due to title, description, and/or eBay policy violation. Please contact Auctiva support for more information on why your listing has failed to post."

Thanks,
dj

6/16/073:40 PM

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purplepigbizMember

I'm having the same problem. I am on eBay Australia and I've found a drop shipper in the USA but they'll only let me drop ship into USA. So I completed my Auctiva listing on eBay United States and when I try to post I get the same error as you.
I've asked Auctiva help as well as eBay and I can't get a resolution to my problem.

6/18/076:16 PM

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geopiperMember

I got the same message last Thurs or Friday and Auctiva said that because I had a "sell it now auction" it wasn't long enough. I changed from 3 days to 5 days and it loaded up to eBay fine after that.

6/18/078:00 PM

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purplepigbizMember

Thank you so much! I tried changing the days and took off the "buy it now" and it worked!! Wonderful!

6/18/078:47 PM

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teeagirlMember

Hello,

I'm getting the "API" error, too. Mine says "string value for "main color" is too long. Maximum length is "20".
Can anyone please tell me what this means?

Thanks

6/23/076:31 AM

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dannoMember

I have found that certain key words or phrases in an auction listing can trigger a policy violation. I got it when suggesting buyers could used Western Union Money Orders for payment. The words "Western Union" were a NO NO. "Google" might trigger it too.

Anyway, ebay is screening for certain things that trigger the error.

Danno

6/23/0711:16 AM

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cotmyeyMember

quote:
Originally posted by teeagirl:
Hello,

I'm getting the "API" error, too. Mine says "string value for "main color" is too long. Maximum length is "20".
Can anyone please tell me what this means?

Thanks

That error is triggered when you use the "Item Specifics" section. some text boxes are limited to 15 others to 20 characters.

6/23/075:57 PM

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crimsonsteelMember

I constantly get this error message when trying to use the scheduling feature??????

This is my item title: 2x DUPLO rare ROOF sections *low start price*

This is the error message I keep getting:
API Error
eBay has not posted your item due to title, description, and/or eBay policy violation. Please contact Auctiva support for more information on why your listing has failed to post.

6/26/072:48 AM

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choochooguyMember

Have you contacted Auctiva's support they are well worth asking.

6/26/075:33 AM

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crimsonsteelMember

Twice now......

6/26/078:33 AM

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auctivamikedAuctiva Customer Support Manager

Hi Crimsonsteel,

I just replied to support case # 311567 with the error message eBay has returned in response to your most recent posting attempts.

If you review my response by clicking the "Check the status of an ongoing support case" link at the bottom of the Auctiva help page, and then clicking the appropriate case number, you should be able to determine what needs to be done to correct this problem.

-Mike

6/26/075:30 PM

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crimsonsteelMember

quote:
Originally posted by Auctiva Mike D.:
Hi Crimsonsteel,

I just replied to support case # 311567 with the error message eBay has returned in response to your most recent posting attempts.

If you review my response by clicking the "Check the status of an ongoing support case" link at the bottom of the Auctiva help page, and then clicking the appropriate case number, you should be able to determine what needs to be done to correct this problem.

-Mike

Thans for that. I have just done the tutorial, but how come I was not given any notification from ebay themselves??

6/27/073:52 AM

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choochooguyMember

Good 'ol eBay