Skip to main content

4 replies

Auctiva Description Field is GONE again!

M mayMember
My DESCRIPTION FIELD has gone. I can't access it in saved listings, I can't access it in new listings, I can't access it AT ALL no matter what I try. This happened once before, and many people were complaining about it. It isn't just that the field is empty - the field is GONE.

Before posting this message I looked to see if anyone else was having the same problem and can't seem to find anything. Am I the only one?

I don't know if this has anything to do with it, but I recently updated my Firefox browser. I also installed the latest java update from the Adobe site.

I've also tried to log in with IE and could not log in! I click on SIGN IN and nothing happens.

ADDED: Okay... the problem about not being able to sign in using IE was resolved... it wasn't showing the sign in box, which apparently is some kind of java script.

In IE, I *can* see the description field. So the problem must be related to either Firefox 3.0.4 or else to the latest Java update.

Anyone know how to fix this?
Last edited {1}
Original Post

Replies sorted oldest to newest

K kbalonaMember
quote:
Originally posted by May:
My DESCRIPTION FIELD has gone. I can't access it in saved listings, I can't access it in new listings, I can't access it AT ALL no matter what I try. This happened once before, and many people were complaining about it. It isn't just that the field is empty - the field is GONE.

Before posting this message I looked to see if anyone else was having the same problem and can't seem to find anything. Am I the only one?

I don't know if this has anything to do with it, but I recently updated my Firefox browser. I also installed the latest java update from the Adobe site.

I've also tried to log in with IE and could not log in! I click on SIGN IN and nothing happens.

ADDED: Okay... the problem about not being able to sign in using IE was resolved... it wasn't showing the sign in box, which apparently is some kind of java script.

In IE, I *can* see the description field. So the problem must be related to either Firefox 3.0.4 or else to the latest Java update.

Anyone know how to fix this?


I'm using FF 3.0.4 and it's working fine. I'm on Linux though. It sounds to me like the WYSIWYG editor isn't loading. Did you restart your computer after the update?
M mayMember
Yes, I believe so.

I can use it with the "IE Tab" add-on (fools wbesites into thinking you're using IE itself), but I don't like it, it doesn't work as well as Firefox does. For instance, it opens everything from the 'select category to 'add a photo' into a separate tab instead of a popup window, which is a whole lot slower. And all of the fonts are huge.

But at least I can list... slowly...
M mayMember
Well... it's working now. It's mysterious because I didn't do anything at all. I submitted a support ticket and all they said to do was to clear cookies and cache, and I didn't get around to doing that yet.... and just checked it now "just in case" - and all is well. So, since I didn't clear anything, and yet it's working again, cookies/cache were not the cause of the problem.

I'm glad they fixed it!

Add Reply

Post
Copyright © 1999-2018 Auctiva.com. All rights reserved.

Membership Required

We're sorry. You must be signed in to continue. Sign In or Register
×
Are you sure you want to remove from your Block List?
×
Loading...
×
When you block a person, they can no longer invite you to a private message or post to your profile wall. Replies and comments they make will be collapsed/hidden by default. Finally, you'll never receive email notifications about content they create or likes they designate for your content.
Note: if you proceed, you will no longer be following .
×
Advanced Search
Advanced Search
Link copied to your clipboard.
×