auctiva insurance new format need help navigating

bloitMember

i have a buyer who i need to send paperwork to, so she can file a claim for an item lost. when i go to my account activity, i used to be able to click on each transaction and then send them an email, print insurance forms, print proof of insurance etc. now when i go there all the transactions are black and i can not click anywhere. i can't find any area where you can go to file a claim??? print insurance info etc. please help me navigate this new area!!!!!

4/23/092:16 PM

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Original Post

auctivarebeccaAuctiva Product Manager

Hi!
Are you going to the Sales tab, then clicking on the Transactions link? It should have a list of your items sold in the last 30 days, and you can use the pull down menu to show all transactions you have had. After you locate the transaction, click on the "View Insurance" link on the right. That will bring up all the info needed to file a claim.
If you are still having trouble locating that info, you should file a support ticket and our Customer Support team can help you find the information. http://www.auctiva.com/help/requesthelp.aspx

Hope that helps,
Rebecca

4/23/093:41 PM

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