Tried to put in a support request and keep getting errors.
Occasionally I can get to the web page to relist but then I get an error or I can't get to Auctiva at all.
HELP.
Original Post
Replies sorted oldest to newest
Everything appears to have stabilized.
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# afce0f75-34c7-4db3-9178-12c935b38085. Thank you.
Me too .. Tried on different browsers
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 91b3ce05-e7d5-442d-a382-f43bf1652069. Thank you.
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 91b3ce05-e7d5-442d-a382-f43bf1652069. Thank you.
And in the other browser
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 4e12f112-38db-4244-a97a-68820e0e338e. Thank you.
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 4e12f112-38db-4244-a97a-68820e0e338e. Thank you.
No it's not just you I can not relist without this message also.
Another situation to deal with.
Another situation to deal with.
Hi Community,
Thanks for helping to bring this to our attention.
We are aware of the current technical difficulties which are causing generic error messages containing codes such as ID# 4e12f112-38db-4244-a97a-68820e0e338e to be generated when attempting to do various things on the Auctiva site, and our technical team is working to resolve the issue as soon as possible.
At this point, I expect that we will have things stabilized within 10 to 15 minutes.
We apologize for any inconveniences this may be causing!
-Mike
Thanks for helping to bring this to our attention.
We are aware of the current technical difficulties which are causing generic error messages containing codes such as ID# 4e12f112-38db-4244-a97a-68820e0e338e to be generated when attempting to do various things on the Auctiva site, and our technical team is working to resolve the issue as soon as possible.
At this point, I expect that we will have things stabilized within 10 to 15 minutes.
We apologize for any inconveniences this may be causing!
-Mike
Hello
Just thought I would let you know that this is still happening on the UK version of this website.
Everything I scheduled to start tonight is failing and erroring on Auctiva but still firing through to Ebay.
I was in the middle of compiling a complicated listing and the whole thing just would not fire through to ebay or save on Auctiva...then your website crashed !!. I am now going to have to do it all again and list it at the wrong time. Disappointing service.
Just thought I would let you know that this is still happening on the UK version of this website.
Everything I scheduled to start tonight is failing and erroring on Auctiva but still firing through to Ebay.
I was in the middle of compiling a complicated listing and the whole thing just would not fire through to ebay or save on Auctiva...then your website crashed !!. I am now going to have to do it all again and list it at the wrong time. Disappointing service.
will you inform us upon completion?
Hi rainonthewindow & Tnfancylady,
The issue which was causing these errors has been resolved for quite some time now, so you should be able to resume working within your Auctiva account effectively once again.
Also, we did encounter another issue around the same time which caused us to be unable to verify whether some eBay listings were posted successfully. If you were impacted by this issue, you should see messages like the following when you click the red number in the “Notifications” section along the top of your account:
eBay has reported item xxxxxxxxxxxx has posted, but we are not able to verify it at this time. Please check to see if this item exists on eBay before reposting.
If you encounter any further difficulties moving forward, please contact our Customer Support team directly from under the "Help" tab on our site and we will be happy to continue working with you.
We apologize, once again, for the difficulties.
-Mike
The issue which was causing these errors has been resolved for quite some time now, so you should be able to resume working within your Auctiva account effectively once again.
Also, we did encounter another issue around the same time which caused us to be unable to verify whether some eBay listings were posted successfully. If you were impacted by this issue, you should see messages like the following when you click the red number in the “Notifications” section along the top of your account:
eBay has reported item xxxxxxxxxxxx has posted, but we are not able to verify it at this time. Please check to see if this item exists on eBay before reposting.
If you encounter any further difficulties moving forward, please contact our Customer Support team directly from under the "Help" tab on our site and we will be happy to continue working with you.
We apologize, once again, for the difficulties.
-Mike
The issue is not resolved. The same problems are still occurring. Please check this again Auctiva support.
Hi bergerbroscamera,
I am not aware of any current technical difficulties which would explain why you would still be receiving errors of this nature at this time, so I recommend clearing your browser cache and then restarting your browser to see if that clears things up.
If you continue to encounter similar difficulties after doing so, please contact our Customer Support team directly from under the "Help" tab on our site and we will be happy to continue working with you on this.
-Mike
I am not aware of any current technical difficulties which would explain why you would still be receiving errors of this nature at this time, so I recommend clearing your browser cache and then restarting your browser to see if that clears things up.
If you continue to encounter similar difficulties after doing so, please contact our Customer Support team directly from under the "Help" tab on our site and we will be happy to continue working with you on this.
-Mike
Thanks for the response Mike. I just tried to re list an item again and it went through this time. Looks like all is resolved.
getting this error trying to save listing at 5:-4pm EST
Error
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
Error
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
None of my scheduled listings posted. All failures. What a mess!
I advise checking your scheduled listings tab to see what failed
I advise checking your scheduled listings tab to see what failed
Trying to list:
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
I've been having issues with the eBay "Custom Item Specifics" (attributes pop-up window) not loading for THREE days now.
I'm using Mozilla Firefox as I always do/have, and never had trouble before. They must have done SOMETHING to cause this glitch. Very frustrating.
I'm using Mozilla Firefox as I always do/have, and never had trouble before. They must have done SOMETHING to cause this glitch. Very frustrating.
Hi womandi,
I am unaware of any issues on our end that would cause difficulty with the Custom Item Specifics window opening correctly or of any difficulties with it loading the correct information for the selected category.
If you have already tried clearing your browser's cache to ensure that it has not cached any site pages erroneously, please file a support case from under the "Help" tab on our site and let us know a listing or two where you are encountering this difficulty so we can look into this issue further.
- Craig
I am unaware of any issues on our end that would cause difficulty with the Custom Item Specifics window opening correctly or of any difficulties with it loading the correct information for the selected category.
If you have already tried clearing your browser's cache to ensure that it has not cached any site pages erroneously, please file a support case from under the "Help" tab on our site and let us know a listing or two where you are encountering this difficulty so we can look into this issue further.
- Craig
Thanks Craig. The issue is it's not loading the first try (but eventually loads on the second try). The little 'arrow' just keeps spinning in a circle saying "Loading..." but it won't load. Again, this has been EVERY SINGLE TIME I open it over the past FULL 3 DAYS. I've been a F/T online seller for 15 years now - I know about cache/cookies, etc.!!