Auctiva Mike ~ WHY no announcement?????

gioMember

How long until the image hosting problem is resolved? Cannot list & current listings have no pics/ take forever to load. I am not the only one with this issue...check the forum. Besides the listing/hosting problems, what I really want an answer to is WHY no announcement? I have completely stopped using the scrolling window because of all the recurring issues and the lack of open and honest communication about that problem...do I need a new host too?

I truly do not understand why you'd rather have numerous support requests filed instead of SIMPLY MAKING AN ANNOUNCEMENT and giving people an estimate of how long it'll go on, so you know, people could maybe plan their day? At least take reposibility and address the problem! Technical issues are one thing, the way they are handled, the complete lack of communication is just plain inconsiderate and unprofessional. I can't imagine it makes sense financially for Auctiva to spend countless hours on support requests rather than make a simple announcement...what am I missing? How does this make sense?

9/24/061:36 PM

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chibuyaMember

This really SUCKS! I have some auctions ending today. When I first signed up with Auctiva they were having all kinds of problems that lasted a few days. This was about a month and a half ago... now this....

I will NOT be using Auctiva again. As I mentioned in a previous post that was deleted...we should send emails to the company(s) that support Auctiva and let them know of these problems. Auctiva may be free to us, but they must be getting money from somewhere.

9/24/061:46 PM

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gioMember

I actually love Auctiva, I think it is very convenient...when it works. I just don't understand why the technical issues and communication with users has to be handled so poorly.

9/24/061:51 PM

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helpandsellMember

It's the Auctiva way! I think there is one support guy sitting in a room somewhere with a PSP collecting a paycheck. When he loses a game he answers a question.

9/24/062:27 PM

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jjMember

It didn't use to be this way. About 3 to 4 years ago if you had a problem, you would hear back usually within three hours of posting a problem.

9/24/062:29 PM

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wimomMember

Gio, you're right - Auctiva is great....when it WORKS! Which lately isn't most of the time. It's probably the most unreliable site I've ever been on which is why they can't charge for it b/c who would pay good money for this kind of undependable service?

9/24/062:56 PM

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mistydtooMember

I feel my day has been wasted trying to do new listings with many picture upload problems. Then I get an email from a bidder that my pictures are not showing. With numerous auctions closing today I know this is going to cost me $$ in lost bids-who buys without pictures?? So this fee service is anything but. I really liked the templates but I can not give this amount of time to not knowing a problem is not being addressed.

9/24/062:57 PM

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wimomMember

mistydtoo, that's so true! We may not be paying for this service, but we're paying with auctions ending with starting bids and with auctions ending with NO bids w/people asking why our pics are not showing up.

9/24/062:59 PM

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jayhawkmeMember

I have a bunch of auctions ending tonight and no photos. Very frustrating. I ended all my scheduled auctions and one of my running auctions. No photos really hurts the bidding.

9/24/063:01 PM

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mjtimmyMember

I am fairly new to using Auctiva! I do like it for the most part. I just started several listings and went to check on them...no pics! No pics in my image files!
I can understand an occassional glitch but apparently this is an ongoing thing!
I do hope that they can get this resolved. It looks like there will be a lot of people leaving Auctiva if they don't.

9/24/063:01 PM

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johnjohnMember

Time to flag Ebay to these persistent problems, maybe THEY can, ahem, help Auctiva get their act together, if they can pry them off the rides at Disneyland.

9/24/063:02 PM

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jessieMember

ebay would probably be of LESS help than auctiva, eeeeeehhhh. this stinks

9/24/063:07 PM

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seancMember

I have already contacted my Power Seller rep regarding Auctiva's continued problems and lack of customer service. Since Auctiva is a member of eBay's Developer program, contacting eBay about Auctiva's consistant poor service and response is my only option, since obviously I'm not getting anywhere here.

quote:
Originally posted by JohnJohn:
Time to flag Ebay to these persistent problems, maybe THEY can, ahem, help Auctiva get their act together, if they can pry them off the rides at Disneyland.

9/24/063:10 PM

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johnjohnMember

Ebay is especially responsive, particularly if it affects THEIR bottom line. If our images don't appear, our listings don't sell, Ebay doesn't get a final value fee, etc..

Money talks, and as it stands, Auctiva is costing Ebay money, not a good position to be in.

9/24/063:15 PM

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nightMember

I've been with Auctiva a long time now(years). It always has been, when it works it's great. But, it seems like about every 3 or 4 months they have major server issues. I quit using their pay service because of it. I came back with the new service.

There never has been much support on the weekends and probally never will be.

It's one of the reasons I quit posting auctions that close Sundays. Your going to have to deal with it or change services.

If anyone has any suggests please let me know. I don't have the time to research them.

9/24/063:15 PM

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johnjohnMember

Suggestion: pony up for Ebay Enhanced picture services and let's dump this nonsense.

I'm a "rookie" like Auctiva is reliable.

9/24/063:18 PM

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rlfuchsMember

I agree, every week it's a new problem

9/24/063:21 PM

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serga1viscMember

I thought I was the only one with this problem. I switched my auctions to Ioffer and to yahoo. I have five items people wanted to see pics on, that's how I found out. Lol, what a surprise. I've started to switch my pics to my migente and hi5 profiles, so to host the pics onto my ebay, ioffer, and yahoo auctions. Lol, have to do something or no sales. hope you guys at auctiva will let us know when you'll have this fixed. thanks

9/24/063:25 PM

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gioMember

quote:
Originally posted by night:
It's one of the reasons I quit posting auctions that close Sundays. Your going to have to deal with it or change services.

If anyone has any suggests please let me know. I don't have the time to research them.

I hate to agree with this, but I guess you're right. I stuck with it because of the many promises that the new servers were going to fix the problems, which, by the way, are NOT just on Sundays...remember the holidays last year? Even with all the problems, the BIGGEST one in my book is the way they are handled, no respect for the users, no communication, not on weekdays, either. Sad...

9/24/063:29 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

This post is to inform you that Auctiva's engineers have been notied that our users are experiencing at the moment and are working to resolve it as soon as possible. It is the first priority of our company to determine and correct these problems. Remember, we are on the same team. Thank you for understanding.

-Mike

9/24/063:33 PM

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