This kind of stuff happens with PAID services, as well. I don't think there's really a way to avoid technical difficulties.
I am a fairly patient person but this problem with the pictures is driving me crazy. It's hard to sell certain items without a picture. I used Vendio in the past, so perhaps it's time to go back to them. $2.95 a month isn't too bad especially if it works.
Notified? I filed a ticket OVER 2 HOURS AGO, and have just been getting generic responses from Jack. Who knows how many other tickets have been opened on the issue.
quote:Originally posted by Auctiva Mike D.:
Hi Community,
This post is to inform you that Auctiva's engineers have been notied that our users are experiencing at the moment and are working to resolve it as soon as possible. It is the first priority of our company to determine and correct these problems. Remember, we are on the same team.
I will post more information on this thread as it becomes available to me.
-Mike
Thank you, Mike for finally responding, but could you please address the issue of why there are never any announcements? I don't think I can deal with another holiday season with recurring issues and no communication. Many users want an answer, not just me...why is it so hard to post an announcement when the site/parts of are down?
annkate, I hear ya, but it's not just the technical problems...it's the lack of information that I am finding unacceptable. Most services DO give you that much consideration, except for eBay, of course, but Auctiva is not even close to being the major player in their market...they do not have the luxury of being able to ignore their customers that way, and it just plain makes no business sense to do that.
annkate, I hear ya, but it's not just the technical problems...it's the lack of information that I am finding unacceptable. Most services DO give you that much consideration, except for eBay, of course, but Auctiva is not even close to being the major player in their market...they do not have the luxury of being able to ignore their customers that way, and it just plain makes no business sense to do that.
Hi, I got an email from a customer also about the pictures but I just checked my listings and my pictures are up and running. Auctiva support, thanks for jumping on this and resolving it.
Generic Jack also responded to me with the generic response about these same concerns...quote:Originally posted by SeanC:
Notified? I filed a ticket OVER 2 HOURS AGO, and have just been getting generic responses from Jack. Who knows how many other tickets have been opened on the issue.
Well, this does it for me. I have several high ticket items ending in less than 2 hours with NO PICTURES! I just signed up for another service. Can't be any worse than this crap.
I'm still at about half and half for my images.
As for "all being part of the same team", you are wrong Mike. This isn't a "team" environment. This is a Vendor-Customer relationship, one that you guys are failing quite badly at maintaining.
As for "all being part of the same team", you are wrong Mike. This isn't a "team" environment. This is a Vendor-Customer relationship, one that you guys are failing quite badly at maintaining.
quote:Originally posted by 84rms:
Hi, I got an email from a customer also about the pictures but I just checked my listings and my pictures are up and running. Auctiva support, thanks for jumping on this and resolving it.
quote:Originally posted by SeanC:
I'm still at about half and half for my images.quote:Originally posted by 84rms:
Hi, I got an email from a customer also about the pictures but I just checked my listings and my pictures are up and running. Auctiva support, thanks for jumping on this and resolving it.
It's not just the image server either, the entire Auctiva site is lagging for some reason, and forget Saved Images, it'll take a week for them all to load, if at all.
I'm guessing it's a RAID array in serious need of maintenance.
"Hi,
I appreciate you bringing this to our attention. This is a known issue to us and our engineers are working on it to resolve it as soon as possible.
We apologize for the inconvenience caused to you and appreciate your patience.
Thank You,
Auctiva Support.
Customer Posted Sunday, 9/24/2006 4:30:08 PM
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This is causing more than an inconvenience -- it is also costing me money. Not only are people not bidding -- (as per emails I am receiving) because they cannot see the item - I have not been able to list a single item to go on to Ebay. I have been working on this since early this morning to no avail. I often do my listings Sunday in the am to go on in the pm and have never had this problem before. Is there an estimated time for a fix or do I need to go to another site to make my listings??? -------------------------------------
Tout4090 - what site did you go to -
I appreciate you bringing this to our attention. This is a known issue to us and our engineers are working on it to resolve it as soon as possible.
We apologize for the inconvenience caused to you and appreciate your patience.
Thank You,
Auctiva Support.
Customer Posted Sunday, 9/24/2006 4:30:08 PM
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This is causing more than an inconvenience -- it is also costing me money. Not only are people not bidding -- (as per emails I am receiving) because they cannot see the item - I have not been able to list a single item to go on to Ebay. I have been working on this since early this morning to no avail. I often do my listings Sunday in the am to go on in the pm and have never had this problem before. Is there an estimated time for a fix or do I need to go to another site to make my listings??? -------------------------------------
Tout4090 - what site did you go to -
Whats UP with the pics???? All afternoon... red x's here & there.... some up...some down...then all down....
Shelly
Shelly
Is Autiva going to pay for the $$$$ lost because bidders couldn't see my pictures and moved on to the seller WITH ACTUAL pictures? No sane person would bid on something they can't see! There have been major problems with this service ever since I started. I kept thinking Auctiva would get it's act together. But today takes the cake. I quit. It cost too much in dollars AND time!
Hi Community,
We appear to have isolated and resolved the problem around 4:40 PM PDT and the images and site should be working normally now.
Your patience has been appreciated.
-Mike
We appear to have isolated and resolved the problem around 4:40 PM PDT and the images and site should be working normally now.
Your patience has been appreciated.
-Mike
Mike, you said 4:40. Guess what? Its past that and my listings are still not loading and pictures are not all there. What is going on???
My scheduled listings have not posted either. You guys better go back to the drawing board because as of 4:40 in my Auctiva world NOTHING is working.
Did you all see the alert? They want us off the site until 8:30pm Pacific time.
We are working on dealing with some of the slowness issues both images and our site are experiencing right now. We recommend if you don't need to use the site right now, to please come back after 8:30pm Pacific time in order to help lighten the workload of our servers and database.
I'll lighten their load!
I'll lighten their load!
quote:Posted September 24, 2006 05:20 PM
Mike, you said 4:40. Guess what? Its past that and my listings are still not loading and pictures are not all there. What is going on???
Posts: 13 | Registered: August 10, 2006
Well mine have been working just fine for quite awhile now, so thanks again Auctiva for resolving this. You guys always have to here from the complaints but no one emails to say thank you.
quote:Originally posted by 84rms:quote:Posted September 24, 2006 05:20 PM
Mike, you said 4:40. Guess what? Its past that and my listings are still not loading and pictures are not all there. What is going on???
Posts: 13 | Registered: August 10, 2006
Well mine have been working just fine for quite awhile now, so thanks again Auctiva for resolving this. You guys always have to here from the complaints but no one emails to say thank you.
My pics are back, site is up to speed, gonna give them a break for an hour or so before I list anything new - if anything needs work, it's that someone at Auctiva should be monitoring not just their servers, but real time image hosting and the like, to see if any problems are manifesting themselves.
Glad it's back anyway, and I know I'm tough on ya`all, but someone's gotta be.
quote:Well mine have been working just fine for quite awhile now, so thanks again Auctiva for resolving this. You guys always have to here from the complaints but no one emails to say thank you.
Norman Sherfield
That's great, but they have not addressed the main issue: WHY are there NO announcements when this stuff happens, which is VERY frequently? Lovely that your pics are back...hope you're OK with more problems just before the holidays like last year and NO communication. Thank you for fixing it Auctiva, but the lack of an announcement is UNPROFESSIONAL and disrespectful. You need to do that BEFORE people freak out on the forums for days/hours.