AUCTIVA **** More Problems ?

Hi silvermountaincoins,

I appreciate you bringing this to our attention. We are certainly aware that some of our users are receiving error messages intermittently when navigating various sections on the Auctiva website. Our engineering department is currently working on this issue and will have it resolved as soon as possible.

I will post again to this thread once more pertinent information regarding this issue becomes available.

Thank you for understanding.

-Mike

Its 6pm on the east coast. I still get the error message, and cant get in. I see the posts about getting it fixed were at least 3 hours ago, which isnt promising.

Please, an update on the problem? When can I get in tonight? Frustrating because it will be down tomorrow for maintenance. Help!

Same here. Even get Server Error trying to file Support Ticket.

Mike D: Please update. Thanks.

Doug

Hi Community,

The status of this issue is the same as when I posted to this thread previously. We are aware that some of our customers have been receiving error messages intermittently while navigating the Auctiva website. Overall, the site has performed well today, with the exception of these few hiccups, and we are not going to do any further work toward resolving this issue during normal business hours, as this will require the website to be taken offline.

We are currently planning on installing some new hardware late tonight, which should alleviate this problem moving forward. Once we have determined when this work will be done, an alert will be posted on the Auctiva homepage.

I will post again to this thread if more pertinent information regarding this issue becomes available.

-Mike

As Mike mentioned above, we are making some hardware changes tonight. We'll be going offline at 11pm PST, 11/6/06.

We should be off for approximately 3 hours. At that point, we may be reseting servers here and there during the next 1 - 2 hours.

During this time, images will be up.

The website will be down and anything scheduled during the initial 3 hours will not post.

We plan on store windows remaining up, but it's possible they will go down for the initial 3 hours as well.

-Kevin

quote:

During this time, images will be up.

10:08 PST my images are not up. Could be just me?

12:05pst images are back

Are you aware that it is Thursday at 6.30pm in Australia when your schedueled maintenance is taking place? I'm sure you are aware that Thursay evening is an extremely important time as 10 day listings that begin on a Thursday evening finish on a Sunday evening - Sunday evening being the most profitable time to end an auction.

Every single user from Australia will now not be able to list a 10 day listing to finish on the last Sunday before Christmas.

Thanks!

while maintenance is a necessary and good thing, it is unfortunate that tonight was my first night experimenting with posting to Ebay. And I am slightly depressed to find out that the last 12 items I THOUGHT I posted, will not post after all, so I will have to redo them. I know there are a lot of auctiva users, and I am wondering do any of them get an email about this maintenace? Do I need to change a setting to get such alerts?

pookie, I must agree that it's not the best timing. Being as slack as usual here, I realised that tonight is the last of Paypal's free fixed price listing days and have been in a mad rush, only to find that I can't list via Auctiva. Serves me right .. thats Karma for you

Yeah, we waited as long as we could before starting tonight. I do appologize for affecting Australian users for Thursday evening posting.

Right now we're trying to wrap things up. Should be less than an hour from now until we're fully back online.

-Kevin

Was just told everything is back online. Haven't checked myself yet...

Thanks Kevin Appreciate the update. It all looks good from here!

I think the hardest thing was working out the time you guys are on over there lol

Thanks again!

I can't seem to do a thing ~ I've filed a help request and haven't gotten a reply yet. Please help?

quote:

Originally posted by befrantz:
I can't seem to do a thing ~ I've filed a help request and haven't gotten a reply yet. Please help?

I am in the same boat. Can't access my saved listings or do anything! Are we in the ice age now? Hey guys. Maintenance should have been completed by now and your site should be up and running. This is such an important time of year for us sellers. Perhaps you should reschedule any further maintenance till AFTER CHRISTMAS????????

What is going on with templates? Won't pull up to change them.

It is 9.20 am 12/7 and I can't get into listings of any kind, saved, scheduled nothing. How long will it be broke today?

Hi Community,

The issues that have been brought up in the latter portion of this thread are account specific, rather than site wide problems. If you are experiencing technical difficulties pertaining to your Auctiva account, please file a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

Hi Mike,

These "account specific" problems have been affecting my account most of the morning also. I have filed a support case. I recently upgraded to IE 7.0. It is the only thing I have changed recently. Your help will be greatly appreciated.

Roger