Auctiva not letting me create a new listing

Me too... And I have SO much to do today.

When I try to create a new listing, an error occurs and says "An error has occurred during the processing of your request. Please try again or file a support case if this problem continues." This is not cool. I have so much to do today and this happens alot. I have lost alot of work due to Auctiva's problems, has anyone else? I may have to use a different service if this keeps up. I guess good quality dosen't come with something for free. Maybe I will just go and gander at my store http://stores.ebay.com/East-Coast-Bargains-Worldwide and see if any other work can be done using the ebay site. Well, take care and have fun.

Me too! I have a bunch of listings to create. It started while I was uploading photos today. Most of them made it, but I am still waiting....

Same here. It's so frustrating! I thought I'd finally gotten some things figured out and now I can't use them. No what I mean? I'm also getting the server busy error. Is this common everyday stuff with Auctiva? It's a GREAT service when it's working, but it might not be worth the time spent. ???

It's finally working again.....for now.

GGGGGRRRRRRRRRRRRRRRRRR!!!!!!!! IT STOPPED WORKING AGAIN AND I LOST EVERYTHING....AGAIN!!!!!

Not working for me yet... The best part of using Auctiva is the ability to avoid extra photo, design template, etc fees. Hard to complain about a free service...but it would be nice if it worked all the time...

I am having the same problems with trying to list today.

Had major problems on Sunday as well. Especially with customers trying to pay.

I just went to help & opened a service request. Maybe if we all did, it would help...maybe not...up to all of you!

Me to poop!!

Is anyone else sick of this crap being down all the time...Everytime i find a free minute to list something or i write a nice long description something happens and it wont post right, or it locks up, or you cant access it...I am just so tired of this happening and when are we supposed to know when they are going to be doing maintenance and stuff...i would love to know when they plan on being down so i can make plans accordingly

fyi...

I do my spell checks in a word processor (i.e, MS Works or Word) by copying out of Auctiva description and pasting into word processor.

That way, when the systems crashes or loses my work (which is does often enough), I have a ready copy of at least the details and makes the re-doing a little better.

Where is an Auctiva representative to explain what's going on? We need answers. I am losing money by the second.

Anyone want some cheese to go with all the whine!!! Auctiva provides the best Free service that I have found. If it is down yes it can be a little frustrating, but really, to claim you are loosing money by the second... if that's the case then PAY for a program, then you will have a valid reason for complaining if it isn't up 24/7

Hi Community,

We are just cleaning up a few loose ends following our release today and all aspects of the Auctiva website should be back to normal within the next 5-10 minutes.

Thank you for understanding.

-Mike

BLAH BLAH BLAH BLAH BLAH...UHH?

Thanks for the info Mike!

Just as a future recommendation...post the notices of changes / upgrades to website on front page when users sign it. (Like you do with other announcements.) It might help in managing expectations.

Keep up the good work!

HA HA HA, i opened a service ticket too and they wrote back telling me that my computer was the problem and not them...I was like WTF? i told them there seems to be a lot of other DUMMIES out there having the same problems as I was so that might tell them that they need to get their crap in gear before they try pushing it off on us....

Anyone have any luck yet?

It let's me upload photos, preview, but not submit.

Spent a ton of time making a listing....then back to the error...lost it all....back to live chat I go!

Hi Community,

Sorry for my previous underestimate of how long this issue would take to resolve. I just spoke with our engineering department and, for those of you who are still experiencing this problem, it should be resolved within the next 30 minutes.

Everyone's patience with regard to this matter has been greatly appreciated!

-Mike

As someone who is a software tester, I keep begging. Yes the enhancements are nice but..... you cannot keep piling new code on top of old code that doesn't fully function. I certainly wouldn't mind if auctiva took 6 months off from ANY enhancements & use that time to fix all the bug issues, test & regression testing the heck out of the code before deployment. It's a great product & you can't beat the price, but I sure would like to not pay the price in time wasted.

RainRoom4--what a great idea! This is a great way to work offline too, then creating listings online should only take minutes...and you always have a back up should machines act like machines!

Thanks for pointing out an obvious yet genious solution!

Geesh, Sellathon is down too, maybe I should do laundry.

Anytime I use a web based program I always use a seperate word processor. I've yet to ever come across a web based program that is glitch free and god forbid fast.

I'm having the same problem. Created a listing and couldn't save it. It is now 2:20pm EST. I was going to spend the day listing...........
Oh well.

I opened 2 tickets today. Thought it was fixed, but alas, not so. I got this to the 2nd: Hello,

I appreciate you bringing this to our attention. This issue appears to be related an issue with one of our servers. I have forwarded this case to our engineering department for further investigation and it will be resolved as soon as possible.

It looks like everything should be back online in 20-25 mins.
We apologize for the inconvenience and we appreciate your patience with regard to this matter.

That was 45 minutes ago & still having issues. This is the first time in weeks I've had lots to list, too

Mike D: can you post a message here when it's corrected?

Hi Community,

This issue should now be resolved. If anyone is still experiencing this problem, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

Item specifics are NOT working now. What is the problem? This is so frustrating. What's going on Mike D.?

East-Coast-Bargains-14,

The "Item Specifics" issue is being investigated as I type this message. I will post again to this thread once I have confirmed this problem is resolved.

-Mike

Any idea how long it's going to take? Thanks for your help.

Hi Community,

The problem bringing up the "Item Specifics" has been resolved so you should now be able to successfully choose the "Item Specifics" when creating your listings.

Thank you for understanding.

-Mike