Best offer button disapearing after selecting a category

Am i the only one with this issue, please post if you are having problem.

Auctiva i have sent a support ticket and have not gotten a response. Can someone please let me know what is up.

same goes here. also, i cannot seem to get yto ebay morots listing to re-use a previous listing to create a similar one. wierd.

Yep, same issue here. I'm working off a previous listing and there is no "allow best offer" button. Frustrating!!

The problem worked itself out for me. How about you guys?

It has been working off and on for me......it is working now. Hopefully it keeps working.

apparently this issue isn't important enough to get any attention

even after more then 36 hours!

I am having the same issue. I was about to post 12 items when I noticed none of them have best offer as an option. Can someone please take a look at this.

Best Offer does not seem to be an option tonight when trying to relist.

Now it just became available.

Best offer not working again tonight.

I have opened a suport case and here is the reply so far.

Dear Ray,

Thanks for following up with us regarding this matter - I'm pleased to hear you were eventually able to list the item using the "Best Offer" option. I'm not aware of any technical problems on our end that would account for this behavior, so hopefully the behavior you were facing was due to some sort of temporary glitch.

If you continue to experience this problem, please let me know and I'll recommend some things that may resolve it. Otherwise, feel free to close the case when you are comfortable that the issue is no longer occurring.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

Sincerely,
Auctiva Support

I have sent them another notice letting them know it is still not working and will post here when i receive word back from them.

I would aslo encourage anyone having this problem to file a suport case so they know it is more then 1 person havng this problem.

I'm experiencing the same problem and cannot find any way to work around it. I've opened a support case and am awaiting a reply.

I've discovered that if the listing is saved, the Best Offer feature will appear. Strange.

I have tried saving the listings and sometimes the best offer will appear and other times it will not.

Hi Community,

Thanks for helping to bring this issue to our attention. The reason that some of you are not seeing the "Accept Offers from Buyers" option is because it is missing from a couple of our servers - as a result of this, some users will see that option and others will not.

Our engineering team is aware of this problem and we will have it corrected as soon as possible. I can't provide an ETA of when this issue may be resolved at this time, but I will post further updates on this issue to this thread as additional information becomes available.

In the mean time, if you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks Mike,
I also want to let you know that you guys are doing a great job. I know it's not easy doing all these upgrades and with all the changes ebay keeps throwing at you guys there are going to be some bugs that have to be worked out.
Thanks Again.

Hi Community,

Update - I just heard back from our engineering team regarding this matter and am pleased to report that this issue should now be resolved. If you continue to experience this problem, please let us know by contacting our customer support department.

-Mike