I have been unable to upload pictures using the bulk uploader since 8/22! (I can upload using the HTML uploader, but not from a duplicated listing or using the bulk upload option).
I hope someone out there has experienced this problem & can tell me what the problem may be.
Below are all the tech support emails that have happened with Auctiva support so far. Below are all the tech support emails that have happened with Auctiva support so far. Nothing is working. HELP!
Here's what happens with Firefox: When I click to upload an image, it takes me to the upload window & all i see is a black screen. Nothing happens at all (page says "done" at the bottom). With Internet Explorer 8: When I click to upload an image from an existing listing, it pops up a warning message that asks if i want to navigate away from this page...when I click OK, it opens a new BLANK IE window.
I was able to upload images with no problem a month ago, so I don't know what has changed.
Here is what I've done so far:
I have uninstalled & reinstalled Firefox & Java (both the 32 bit & the 64 bit) several times. I have spent literally hours & hours reading forum posts & articles to try to figure out what's wrong & have even checked my registry files, cleared my cache, etc. Nothing has worked.
I have verified that Java is enabled for both browsers & is the current updated version.
Posted Saturday, 9/11/2010 8:11 PM
Hi Teresa,
Thank you for contacting us regarding this matter and I am sorry to know the problem that you are facing.
Please disable any pop-up blockers, or tool bars that contain pop-up blockers. If you are using the eBay tool bar, please un-install or disable that as well. If you are using a firewall, temporarily disable that as well. Uninstall your browser plugins, internet security products.
Please let me know if the issue persists.
Thank you,
Auctiva Support
ntruth7@yahoo.com
Customer
Posted Saturday, 9/11/2010 8:28 PM
There are no pop-up blockers or toolbars. I had this same problem last week with my flash player. It was something to do with it not being compatible with Firefox on a 64 bit computer system. Not sure exactly what all that means, but I had to uninstall flash & reinstall it using a manual installer. it finally fixed the problem, but now the same thing is happening with your pic uploader. I can upload pics on another site I sell on with no problem, but i don't think they use java.
any other ideas?
Thanks
Tammy
Support
Posted Saturday, 9/11/2010 10:35 PM
Hello,
Thanks for following up again regarding this matter.
Well, we are not aware of any such issue as you described with the Firefox browser. If you didn't have any difficulties while using the Internet explorer web browser then, it is indeed a Firefox browser problem.
Many "Firefox" problems are caused by incompatible themes, extensions, or programming errors in plugins. As a quick diagnostic, you may wish to switch to the default theme or, if the problem appeared after installing a new extension or after upgrading Firefox, use the Add-ons manager (accessible from the Tools menu) to update or disable your extensions, before going through the diagnostic steps below. Starting with Firefox 3, plugins can also be disabled using the Add-ons manager.
However, the easiest solution for this problem will be Clean reinstall. Download a new Firefox installer from “Mozilla.com” and then close Firefox completely, delete the Firefox “installation directory” and reinstall Firefox. If this does not help, you may need to uninstall Firefox completely before reinstalling it. See http://kb.mozillazine.org/Stan...x%29#Clean_reinstall for details.
If in case you are using Internet explorer web browser then, you need the Active X component. When you reach the Auctiva Uploader page, the required Active X component should attempt to install automatically and you should see an information bar along the top of your browser that you must right-click to accept the installation. Once this Active X component has been installed successfully, you should then be able to upload your images successfully when you choose to upload images after clicking the "Select an Image" boxes on the listing creation page.
There are a number of things that can interfere with the installation of Active X components so, if the Active X component still does not install automatically for you, I recommend going through the troubleshooting measures on the following page of eBay's help index: http://pages.ebay.com/help/sel...ed-troubleshoot.html (While those instructions are specific to the eBay uploader, they actually apply to Active X components in general so they may help you with the Auctiva Uploader too).
I hope this information will help you. Please let me know if I can be of further assistance.
Thank you,
Auctiva Support
ntruth7@yahoo.com
Customer
Posted Monday, 9/13/2010 10:45 AM
this is the second support email I've sent regarding this problem. I've done everything the rep told me to. I need help asap with this. I cannot upload any images using either IE8 or the newest Firefox version. Firefox just did an update, so is there a compatibility issue with Auctiva & the new Firefox? Even so, I also can't upload with IE8.
Here's what happens with Firefox: When I click to upload an image, it takes me to the upload window & all i see is a black screen. Nothing happens at all. With IE8: When I click to upload an image, it pops up a warning message that asks if i want to navigate away from this page...when I click OK, it opens a new BLANK IE window.
I was able to upload images with no problem a few weeks ago, so I don't know what has changed.
Here is what I've done so far:
I have uninstalled & reinstalled Firefox & Java (both the 32 bit & the 64 bit) several times. I have spent literally hours & hours reading forum posts & articles to try to figure out what's wrong & have even checked my registry files, cleared my cache, etc. Nothing has worked.
I have verified that Java is enabled for both browsers & is the current updated version.
Please help me as I cannot get any new listings going & this is greatly affecting my business.
Thanks,
Hannah
ntruth7@yahoo.com
Customer
Posted Monday, 9/13/2010 12:43 PM
I also wanted to add that I have checked to be sure my antivirus program or firewall aren't blocking anything, & have checked my firefox extensions & plug-ins (Java console & plug ins show up there & look fine).
Also, last night when I tried again to re-install Java using IE, it never asked me to "allow" the Active X components like it should have.
ntruth7@yahoo.com
Customer
Posted Monday, 9/13/2010 12:58 PM
Here is something I got from Firefox when researching this (wondered if maybe this has something to do with my problem):
https://developer.mozilla.org/...-new-in-firefox-3-6/
Component Directory Lockdown – New in Firefox 3.6
We hate crashes. When Firefox crashes, we try to get you back on your feet as quickly as possible, but we’d much rather you not crash in the first place. In Firefox 3.6, we are changing the way that some third party software hooks into Firefox which should eliminate a good chunk of those crashes without sacrificing our extensibility in any way. In the process, we’ll also be giving you greater control over the code that runs in your browser.
Background
Firefox is built around the idea of extensibility – it’s part of our soul. Users can install extensions that modify the way their browser looks, the way it works, or the things it’s capable of doing. Our add-ons community is an amazing part of the Mozilla ecosystem, one we work hard to grow and improve.
In addition to the standard mechanism for extending the browser via add-ons and plugins, though, there has historically been another way to do it. Third-party applications installed on your machine would sometimes try extend Firefox by just adding their own code directly to the “components” directory, where much of Firefox’s own code is stored.
There are no special abilities that come from doing things this way, but there are some significant disadvantages. For one thing, components installed in this way aren’t user-visible, meaning that users can’t manage them through the add-ons manager, or disable them if they’re encountering difficulties. What’s worse, components dropped blindly into Firefox in this way don’t carry version information with them, which means that when users upgrade Firefox and these components become incompatible, there’s no way to tell Firefox to disable them. This can lead to all kinds of unfortunate behaviour: lost functionality, performance woes, and outright crashing – often immediately on startup.
In Firefox 3.6 (including upcoming beta refreshes), we’re closing this door. Third party applications can still extend Firefox via add-ons and plugins the way they always could, but the components directory will be for Firefox only.
What Does This Mean For Me?
If you’re a Firefox user, this should be 100% positive. You don’t have to change anything, your regular add-ons should continue to work properly – you just might notice fewer crashes or odd bugs. If you do notice that something has stopped working, particularly a third party addition to Firefox, you might want to contact the producer of that addition to ensure they know about the change.
If you’re a Firefox component developer, this shouldn’t be a big change, either. If you’re already packaging your additions as an XPI, installed as an add-on it’s business as usual. If you have been dropping components directly, though, you’ll need to change to an XPI-based approach. Our migration document on the Mozilla Developer Connection outlines the changes you’ll need to make, and should be pretty straightforward. The good news is that once you’ve done this, your add-on will actually be visible to users and will support proper version information so that our shared users are guaranteed a more positive experience.
If you haven’t downloaded the new Firefox beta yet, and want to give it a spin, you can find a copy here.
Johnathan Nightingale
Human Shieldhttps://developer.mozilla.org/devnews/index.php/2009/11/16/component-directory-lockdown-new-in-firefox-3-6/https://developer.mozilla.org/devnews/index.php/2009/11/16/component-directory-lockdown-new-in-firefox-3-6/https://developer.mozilla.org/devnews/index.php/2009/11/16/component-directory-lockdown-new-in-firefox-3-6/
ntruth7@yahoo.com
Customer
Posted Monday, 9/13/2010 1:09 PM
Hi, I also wanted to add that I am able to upload pics using the HTML uploader, just not the Java uploader. So, I will have to use this for the time being until we can figure out what's wrong with my bulk uploader.
Hopefully you can help me resolve this issue. It's very strange that I was originally able to upload pics just fine with this new computer for several weeks, but now cannot.
thanks again for any help you can give...
Hannah
Don E.
Support
Posted Tuesday, 9/14/2010 11:32 AM
Hello,
Thank you for contacting Auctiva Support.
I have looked into this for you and heve a link for you to review regarding the 64 bit version of Win 7 and Java.
http://www.java.com/en/download/faq/java_win64bit.xml
Please review which might resolve your issue, and follow up with us if your issues persist.
Thank you
Auctiva Support
Thanks for the link, however, I have previously done everything on that Java page several different times before & already have both versions downloaded on my computer. There is something else going on.
Is anyone else on Auctiva having any problems uploading images with the bulk uploader? I remember there being a Java update that happened a few weeks back, but I didn't try to upload any auctiva pics right away, so didn't realize there was a problem until a week or so later. Could there be compatibility issue with the new Java version & Auctiva's bulk uploader? I first noticed this problem August 22nd, so it's been a long time.
I feel like we are going round & round with this issue. So far, I've already done everything that's been suggested. Is there anything else you can look into?
What issues could cause me to be able to use the bulk uploader one week & not be able to use it the next? I've used Auctiva for many years, & have never had this problem until now.
Please let me know what else we can try.
Thanks again
Original Post