Buy It Now's not showing in Sales-Transactions

andreaturtleMember

Hi everybody!

I went to purchase insurance for 2 different Fixed Price Auctions, and neither one is in my Sales tab. Do I need to file a support case with item numbers?
Does it matter that they were mulitiple item fixed-price auctions?

Thanks in advance : )

1/12/066:58 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

andreturtle,

If the items just ended, the listings probably just haven't shown up in your transactions log yet. We reconcile info with eBay about every 4 hours so it may take up to that long for them to appear.

If they still don't appear after 4 hours, feel free to file a support case and we'll figure out a way to force them in or purchase the insurance from our end.

-Mike

-Mike

1/13/061:57 PM

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