Buyer filed PayPAl claim instead of insurance

Oh geez Taz,
I don't know anything about insurance, and the stuff I sell cannot really get ruined in the mail (I don't think)

I DO know if she filed a dispite only, there's still hope of somehow using the ins. (maybe ask Auctiva what to do? You prolly did that already)
But if she escalated it to a claim, or if she does, I don't think there's anything you can do. I would be positive about all this except the insurance part, so hopefully I'm not just blowing hot air.

Usually once a buyer escalates to a claim it's out of both your hands, PP will make her send it back, and you'll have to refund.

Huge bummer, sorry this happened to you. Hope someone comes along who knows more about the insurance.

Taz, I read on your other post what she said about FB..depending on how she worded it, you can report her here:

http://pages.ebay.com/help/policies/feedback-extortion.html

I don't think that kinks in a herringbone necklace would qualify for damage in transit, even if she asked you to file a claim. I think the issue is that the buyer cannot wear the necklace because of the kinks. What I suggest is, ask the buyer to return the neckace to you, and you will refund the full purchase amount, plus the return shipping, but also, because it's out of the U.S., ask the buyer to purchase a certificate of mailing, or something like it to prove it was sent, if you do not receive it. Make your offer a matter of record by putting it in the dispute, because ebay/paypal will review your offer as a consideration in their decision. If the buyer does not return the item regarding your offer, paypal might not refund anything to the buyer. If you do get the item back, you can relist it, if you can straighten out the kinks!

For her to win the PP claim, she would have to return the necklace to you.

I agree that it's unlikely kinks in the necklace would be considered shipping damage. It's possible that the insurance claim would be denied.

Happy to report that the buyer and I resolved this and I still maintain my 100% feedback rating. Herringbone necklaces are easily repaired with a rolling pin!
Thanks for the replies and support.

Well done Steve, glad you got that sorted. I also believe the rolling pin works against spammers

Why Pete do you honestly think I would resort to using a rolling pin against spammers?

It would be wicked with that wild spin of yours.

booklady

Hi booklady,
You should be posting with us on our epic thread in the Lounge...

Booklady which spin is that?

Or this one