Buyer Requirements not Pulling over from Ebay

I have the SAME problem. I didn't bother going in to revise EVERY listing, and as a result I've sold to some real problem buyers... tons of unnecessary aggrevation.

Was going to go back and pull in another token, but if you say it didn't work...

Hi, yes, renewing the token does not help. Here is the reply that I received from Auctiva when I opened a support case. Maybe if enough people open cases complaining about this, they will accelerate their "fix" time frame.

Hello,

Thanks for contacting us regarding this matter - I'm sorry to hear about the trouble you are having.

Unfortunately it appears that this behavior is related to a "bug" within Auctiva where the buyer requirements configured within eBay (except for the ship to country exclusion list) not to show up on Auctiva created listings.

Ebay used to apply those automatically to all listings but it looks like we will have to change our system so we are actually submitting the buyer requirements to them with each listing. Our Engineers are currently working on this functionality, but this is going to require a fair amount of work to do, so it may be a while before it is fixed as they were not able to provide me with an ETA for when it will be completed.

In the meantime, you would need to revise your items created in Auctiva and posted to eBay to add your buyer requirements to them. I apologize for any inconvenience that this may cause.

If there is anything further I can do to assist you, please don't hesitate to ask!

Thank you,
Auctiva Support.

Hi Community,

Thanks for helping to bring this issue to our attention. We actually just made a change that in intended to resolve this problem as part of our site update this morning so we expect that your Buyer Requirements which are set up on eBay will correctly be carried over to any listings you post through Auctiva moving forward.

If you continue to encounter the same problem after this point, please contact our customer support team by mousing over the "My Account" tab and selecting the "File Support Case" option and we'll do our best to help you out.

-Mike

Thank you. Just put a listing out there and the correct buyer requirements are there, so it looks like it has been corrected.

calliemissy,

Thank you for taking action to get their attention on this, and help to get it resolved.

My feeling is that many auctiva/eBay listers were not even aware there was a problem.