Can someone please tell me how I buy shipping insurance for items to Canada, I do not have checkout enabled, wish I had now...
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Hmm. Well, you don't have to have Checkout enabled to buy insurance through Auctiva.
But I think normally you can go to Listings > Closed and there should be a "Buy Insurance" link for each item but I don't see that right now. So, I guess either I'm misremembering or it's something they're still getting back up after the server move...
But I think normally you can go to Listings > Closed and there should be a "Buy Insurance" link for each item but I don't see that right now. So, I guess either I'm misremembering or it's something they're still getting back up after the server move...
Go to "Sales". You will see a list of transactions there, and there will be links with each transaction where you can purchase insurance.
The only problem is that there is a delay in getting closed transactions to show up. If the transaction isn't there, just file a support case. Give them as much info as you can about the sale - item number, buyer name, price, title, etc.
But, in this busy time with the move and all, it is hard to say if they will be able to help you as soon as you need it. I know they are swamped right now.
Good luck!
The only problem is that there is a delay in getting closed transactions to show up. If the transaction isn't there, just file a support case. Give them as much info as you can about the sale - item number, buyer name, price, title, etc.
But, in this busy time with the move and all, it is hard to say if they will be able to help you as soon as you need it. I know they are swamped right now.
Good luck!
Folloed your instructions, and I get the following:
Items being shipped from United Kingdom category cannot be insured.
Message for auctiva:Can you please give me a refund, as I have money tied up which I will never get to use, because I will never beable to buy insurance for items being shipped from the UK.Auctiva is no use to me, because I live in the UK, not very good,this is obviously just for you AMERICANS, looks like I will be pulling out.
Items being shipped from United Kingdom category cannot be insured.
Message for auctiva:Can you please give me a refund, as I have money tied up which I will never get to use, because I will never beable to buy insurance for items being shipped from the UK.Auctiva is no use to me, because I live in the UK, not very good,this is obviously just for you AMERICANS, looks like I will be pulling out.
Hi Nigel,
That's correct...Auctiva Shipping Insurance can only be used for items shipped from the US or Canada, so you should disable Auctiva shipping Insurance at Auctiva -> My Account(tab) -> Auctiva Shipping Insurance Settings.
All of the other features of Auctiva are fully functional for UK users though.
-Mike
That's correct...Auctiva Shipping Insurance can only be used for items shipped from the US or Canada, so you should disable Auctiva shipping Insurance at Auctiva -> My Account(tab) -> Auctiva Shipping Insurance Settings.
All of the other features of Auctiva are fully functional for UK users though.
-Mike
Yes I can do that, but I also require a refund, as I have funds in my account.
rgds, Nigel
rgds, Nigel