Calculated Shipping includes Insurance?

Hi Tom,

Are you using Auctiva Checkout?

Yes, I am using Auctiva Checkout. But, I have only been with Auctiva for a week, so I haven't had anything reach the checkout page yet.

Hi Tom,

Yes...even when your are using Auctiva Checkout and Auctiva Shipping Insruance, when you use calculated shipping while specifying insurance as "Required", the insurance cost will automatically be included in the shipping calculation.

-Mike

Thank you, that is what I was hoping for.

I am kind of confused about the new requirements regarding insurance. I have insurance listed as an option right now on all my listings, but I don't have any verbage talking about insurance in my listings. I take it the option will no longer show up in September when the changes take place. But I am also assuming I don't have to manually change the option for insurance, but that it will just disappear. Is that correct?

My second questions is how do I go about buying insurance if someone wants it? Will I be able to come over to the auctiva site and click on "add insurance" and they will get the e-mail that says their package has insurance on it like how it is currently set up?

Thanks for all your help.

Hi lots of lotions,

I suspect that eBay will not change the insurance option on listings that are already active when their new shipping insurance policy goes into effect, but I am not entirely sure of that. This was not made clear on the announcement they made about this change so I recommend contacting eBay's customer support group to see if they can provide you with a definitive answer to that question.

If they do remove the insurance option from all active listings when they put that new policy into effect and you wanted to add a statement to your description about insurance, you would have to revise the description of each listing manually using eBay’s “Revise your Item” form to do so.

The shipping insurance option will just be removed from the Auctiva listing creation page and any saved listings you have stored in your account when these changes take effect so you will not need to make any changes to your existing saved listings in order to post them again in the future.

The process of purchasing insurance through Auctiva will effectively work the same as it does now. You will be able to either set your account to automatically generate insurance policies for your items or purchase insurance policies for them manually using the “Add Insurance” link next to them on your Auctiva Transactions page. The email notifications regarding insurance policies that are purchased will work just like they do now.

I hope this helps. If you have any other questions regarding your account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike