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Hello,
I'm new to Auctiva and have been practicing creating listings for most of today. I am now completely stumped.

I chose a template and loaded the title, description, and photos into it just fine. But the "Payment and Shipping" heading within the template is not there. Can someone please explain? I'll be forever grateful! Smile

Thank you,
BeachyOne
Original Post
Hi BeachyOne,

This is because not all of our templates use the [SHIP_PAY_DETAILS] tag in them...but many of them do. If you select a template that uses the [SHIP_PAY_DETAILS] tag, you'll see the Shipping/Payment Details pulldown menu appear to the right of the counter, from which you can select your shipping/payment details. You can tell if a template uses the [SHIP_PAY_DETAILS] tag because you'll see a "Shipping & Payment Details" header on the template preview.

If you're using a template that does not have a [SHIP_PAY_DETAILS] tag, you can just paste this information in the description.

If you wish to add a [SHIP_PAY_DETAILS] tag to one of our existing templates you can do so at Auctiva -> Listing(tab) -> Manage(Custom Templates) - > Create from Existing. On this page, you can select one of our templates and add a [SHIP_PAY_DETAILS] tag to it. Once you save, this template will be available in your template library under "Custom".

I hope this helps=)

-Mike

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